Skip to content
SPECIFICTION
Get listed

OpenServe

openserve.app

From $600/mo Free plan WebSelf-hosted
Visit openserve.app
Spec score 8.0 #14 of 56 in AI Customer Service Agents

What it is

OpenServe is an open-source AI customer support platform that answers questions using a business’s documentation. Its retrieval-based answers include citations so customers can check the sources. The knowledge base accepts PDFs, websites, and FAQs, which it chunks and embeds automatically. OpenServe supports OpenAI, Anthropic, Mistral, and local models, and customers can bring their own API keys. A chat widget can be added to a website with one script tag and customized to match a brand. The connector marketplace lists Shopify, Zendesk, and e-conomic, and customers can build connectors with the SDK. Deployment is available through Docker Compose self-hosting or a hosted option where OpenServe handles infrastructure, updates, and scaling. The service describes GDPR by design, EU-hosted infrastructure, encryption at rest, and a full audit trail. The Self-Hosted plan lists unlimited conversations and community support; hosted plans list no conversation limit and priority support. OpenServe says it is MIT licensed and built in Denmark.

Spec sheet

What it does
OpenServe is an open-source AI customer support platform that provides answers grounded in a business’s documentation.Read 12 Oct 2026 · openserve.app
Deployment
OpenServe offers Docker Compose self-hosting or a hosted option where it handles infrastructure, updates, and scaling.Read 12 Oct 2026 · openserve.app
Free plan
YesRead 22 Sep 2026 · openserve.app
Support
The Self-Hosted plan lists community support, while both hosted plans list priority support.Read 12 Oct 2026 · openserve.app
License
OpenServe says it is MIT licensed and invites users to inspect, contribute to, or fork the source code.Read 12 Oct 2026 · openserve.app
Citations
Its RAG-based answers include source citations customers can verify.Read 12 Oct 2026 · openserve.app
Connectors
The connector marketplace lists Shopify, Zendesk, and e-conomic, and the page says customers can build connectors with its SDK.Read 12 Oct 2026 · openserve.app
Deployment channels
websiteRead 22 Sep 2026 · openserve.app
Document sources
The knowledge base accepts PDFs, websites, and FAQs, which it chunks and embeds automatically.Read 12 Oct 2026 · openserve.app
Knowledge-base answers
YesRead 22 Sep 2026 · openserve.app
Limits
The Self-Hosted plan lists unlimited conversations; the hosted plans state no conversation limit on the page.Read 12 Oct 2026 · openserve.app
LLM providers
It supports OpenAI, Anthropic, Mistral, and local models, and lets customers bring their own API keys.Read 12 Oct 2026 · openserve.app
Location
The page describes OpenServe as built in Denmark.Read 12 Oct 2026 · openserve.app
Security and privacy
The page describes GDPR by design, EU-hosted infrastructure, encryption at rest, and a full audit trail.Read 12 Oct 2026 · openserve.app
Website widget
The embeddable chat widget is added with one script tag and can be customized to match a brand.Read 12 Oct 2026 · openserve.app

Plans and prices

BYOK Hosted $600 a month + 2.000 kr one-time setup Bring your own API keys · Priority support · EU-hosted infrastructure · 99.9% uptime SLA Read 12 Oct 2026 · openserve.app
BYOK Hosted setup Price not published One-time setup charge for BYOK Hosted Read 22 Sep 2026 · openserve.app
BYOK Hosted setup Priced on request One-time setup charge for BYOK Hosted Read 22 Sep 2026 · openserve.app
Managed $600 a month + 2.000 kr one-time setup + pay per use Provider-managed API keys · Intelligent model routing · Priority support · EU-hosted infrastructure · 99.9% uptime SLA Read 12 Oct 2026 · openserve.app
Managed setup Priced on request One-time setup charge for Managed Read 22 Sep 2026 · openserve.app
Managed setup Price not published One-time setup charge for Managed Read 22 Sep 2026 · openserve.app
Managed token usage — Claude Opus 4.8 input Priced on request Input token pricing Read 22 Sep 2026 · openserve.app
Managed token usage — Claude Opus 4.8 input Price not published Input token pricing Read 22 Sep 2026 · openserve.app
Managed token usage — Claude Opus 4.8 output Priced on request Output token pricing Read 22 Sep 2026 · openserve.app
Managed token usage — Claude Opus 4.8 output Price not published Output token pricing Read 22 Sep 2026 · openserve.app
Managed token usage — Claude Sonnet 4.6 input Priced on request Input token pricing Read 22 Sep 2026 · openserve.app
Managed token usage — Claude Sonnet 4.6 input Price not published Input token pricing Read 22 Sep 2026 · openserve.app

Every OpenServe plan and price →

Strong points and limits

Strong points

  • Answers include source citations.
  • Accepts PDFs, websites, and FAQs as knowledge sources.
  • Supports four named model options, including local models.
  • Widget can be embedded with one script tag.
  • Self-Hosted plan lists unlimited conversations.

Limits

  • Self-Hosted plan lists community support.
  • BYOK Hosted costs $600 a month.
  • Managed costs $600 a month, plus pay-per-use charges.
  • Hosted plans also list a 2.000 kr one-time setup charge.

Who it suits

It suits businesses that want documentation-based customer support with source citations and a customizable website widget. Teams can choose Docker Compose self-hosting or a hosted deployment, and can connect supported model providers or local models.

Verdict

OpenServe combines documentation-based answers, source citations, and flexible deployment choices. Self-hosting is listed as a free plan; hosted options have stated monthly costs and setup charges.

Where Specifiction places it

Alternatives to OpenServeAll alternatives →