ASAPP CXP

Spec sheet

What it does

ASAPP CXP unites customer interactions, enterprise systems, and data to resolve customer issues across voice and digital channels.Read 7 Oct 2026 · asapp.com

Intended users

ASAPP describes CXP as purpose-built for enterprise customer service teams.Read 7 Oct 2026 · asapp.com

Free plan

NoRead 23 Sep 2026 · asapp.com

Integrations

The platform connects to voice and web chat channels and enterprise systems including CCaaS, CRM, ERP, ticketing, and data platforms, using APIs, a Web SDK, MCP/A2A, and prebuilt connectors.Read 7 Oct 2026 · asapp.com

Security

ASAPP lists SOC 2 Type II and PCI DSS audits and describes multi-factor authentication, SSO, intrusion monitoring, vulnerability management, and third-party penetration tests.Read 7 Oct 2026 · asapp.com

Headquarters

ASAPP is headquartered in New York City.Read 7 Oct 2026 · cx.asapp.com

Founded

2015Read 28 Sep 2026 · asapp.com

AI agent

GenerativeAgent autonomously handles customer interactions over voice or chat and can involve a human when needed.Read 7 Oct 2026 · asapp.com

Build and test

CXP includes drag-and-drop orchestration, API connectors, and simulation for building and testing agents before launch.Read 7 Oct 2026 · asapp.com

Company founding

ASAPP says its founder established the company in June 2015 to build AI specifically for customer service.Read 7 Oct 2026 · asapp.com

Data handling

ASAPP says it applies zero data retention and redacts PII before storage, and that customer data is not used to train models for other companies.Read 7 Oct 2026 · asapp.com

Human collaboration

The Human-in-the-Loop Agent workflow lets human agents guide AI interactions without transferring the customer.Read 7 Oct 2026 · asapp.com

Interaction intelligence

CXP structures interaction history into a governed customer record with intents, steps, systems touched, outcomes, approvals, and timestamps.Read 7 Oct 2026 · asapp.com

Support and buying

ASAPP invites prospective customers to book a demo with its customer experience AI experts and offers a proof of value before commitment.Read 7 Oct 2026 · asapp.com

Trust certifications

ASAPP’s Trust Center lists SOC 2 Type 2, PCI DSS v4.0.1, HITRUST, CCPA, HIPAA, and GDPR.Read 7 Oct 2026 · trust.asapp.com

Plans and prices

Every ASAPP CXP plan and price →

Where Specifiction places it

• AI Customer Service Agents#21 of 567.7
• Call Center Software#93 of 1227.4