ASAPP CXP vs Capacity
ASAPP CXP
asapp.comCapacity
capacity.comSide by side
| Figure | ASAPP CXP | Capacity |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 6 |
| Spec score · AI Customer Service Agents | 7.7 (#21) | 8.5 (#3) |
| Founded | 2015 | Capacity says it was founded in 2017 by David Karandish and Chris Sims. |
| Free plan | No | No |
| Headquarters | ASAPP is headquartered in New York City. | Capacity identifies St. Louis as its headquarters; LinkedIn lists University City, Missouri and the 6665 Delmar Boulevard address. |
| Integrations | The platform connects to voice and web chat channels and enterprise systems including CCaaS, CRM, ERP, ticketing, and data platforms, using APIs, a Web SDK, MCP/A2A, and prebuilt connectors. | Capacity advertises more than 250 prebuilt integrations, with examples including Salesforce, Zendesk, HubSpot, Slack, Microsoft Teams and Google Workspace. |
| Security | ASAPP lists SOC 2 Type II and PCI DSS audits and describes multi-factor authentication, SSO, intrusion monitoring, vulnerability management, and third-party penetration tests. | Capacity states it uses AES-256 encryption at rest and TLS 1.2+ in transit and is GDPR, HIPAA, and SOC 2 Type II compliant. |
| What it does | ASAPP CXP unites customer interactions, enterprise systems, and data to resolve customer issues across voice and digital channels. | Capacity is a CX automation platform for customer support that combines AI agents, human agent assistance, analytics and outbound engagement. |
Plans
Capacity
- CorePrice not published
- CorePriced on request
- EnterprisePrice not published
- EnterprisePriced on request
- ProPriced on request
- ProPrice not published
In their own words
Capacity
Capacity is a customer-experience automation platform for contact centers. It connects knowledge, data, and business systems to support AI agents and tools for human agents. Agents can handle chat, SMS, voice, and email, while the platform adds real-time agent assistance, automatic quality assurance, conversation intelligence, and outbound campaigns. Its AI Knowledge Orchestration Layer is described as the foundation that learns from interactions. Capacity targets mid-market and enterprise contact centers, typically those with 50 to 500 or more agents. Usage is measured by response for chat and email, minute for voice, message for SMS, and agent-time hour for assist and intelligence. The platform lists 273 integrations, including Salesforce, Zendesk, Slack, and Microsoft Teams. It offers API access, workflow actions, voice support, and human handoff. Capacity lists Core, Pro, and Enterprise plans with storage up to 100GB, 1TB, and 2TB; pricing is on request and there is no free plan.