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Customer Service

Best Support Bots in 2026

Support bots help manage customer conversations through automated answers, support channels and agent handoff. This list helps teams compare the published specifications behind those tools.

  1. 01 Chatbase

    Chatbase suits teams building customer-facing agents for support, sales, or product guidance across several channels.

    From $40/mo Free plan Web · iOS · Android · API
    9.3 Visit Specs
  2. 02 Chatwoot

    Chatwoot suits teams handling customer support, sales, or engagement across multiple conversation channels.

    From $19/mo Free plan Open source Web · Linux · iOS · Android
    9.3 Visit Specs
  3. 03 Celetel
    From ₹1,599/mo Free trial Web · API
    8.7 Visit Specs
  4. 04 Freshdesk

    Freshdesk suits service teams handling requests across multiple channels who need shared ticketing, a customer portal, and workflow automation.

    From $19/mo Free plan API
    8.7 Visit Specs
  5. 05 ChatBot
    From $25/mo Free trial Web · API
    8.6 Visit Specs
  6. 06 Denser
    From $32/mo Free plan Web · API
    8.5 Visit Specs
  7. 07 Intercom

    Intercom suits businesses that need customer messaging across web and mobile, with both automated answers and agent handoff.

    From $0.99/mo Free trial Web · iOS · Android
    8.4 Visit Specs
  8. 08 Stept

    Stept suits support teams that want a knowledge-based AI agent alongside a human inbox and help center.

    From $19/mo Free plan Web · Windows · macOS · Linux
    8.3 Visit Specs
  9. 09 Hay.chat
    From €50/mo Free trial Web · API
    8.2 Visit Specs
  10. 10 ChatterMate
    From $19/mo Free plan Web
    7.8 Visit Specs
  11. 11 Cognigy

    Cognigy.AI suits enterprise contact centers building and coordinating customer-service agents across channels.

    Web · API · Self-hosted
    7.7 Visit Specs
  12. 12 Genesys Cloud Agentic Virtual Agent

    It suits organizations seeking automated customer workflows across voice and digital channels, with human escalation when needed.

    From $6.25/mo Web · API
    7.6 Visit Specs
  13. 13 Hey Support

    Hey Support suits support teams that want AI conversations across messaging, voice, email, and social channels, with a human handoff option.

    From $19/mo Free plan Web
    6.9 Visit Specs
  14. 14 TeamSupport
    From $45/mo API
    6.7 Visit Specs
  15. 15 HubSpot Agent Builder
    From $10/mo Web
    6.3 Visit Specs
  16. 16 Konversio Pilot
    Self-hosted
    6.2 Visit Specs
  17. 17 Open
    From $0.75/mo Web
    6.2 Visit Specs
  18. 18 Salesforce AgentforceSalesforce
    Free plan Web
    6.2 Visit Specs
  19. 19 Zendesk AI Agents
    From $4.58/mo Web
    5.9 Visit Specs
  20. 20 InteraOne
    Web
    5.4 Visit Specs
How this list is ordered. Specifiction scores each tool on how fully its maker documents it, whether its prices are published, where the research puts it, the platforms it runs on and whether it can be tried for free (how we rank). Makers can also buy a numbered place (how Specifiction is paid for).

Before choosing, check the free plan, paid-from price and trial terms, then compare platforms, generative AI answers, knowledge sources, languages, handoff and resolution reporting.

Compare Chatbase and Chatwoot Get a place on this list

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