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Celetel

celetel.com

From ₹1,599/mo Free trial WebAPI
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Spec score 8.7 #3 of 20 in Support Bots

Spec sheet

Product
Celetel is a CPaaS messaging platform for WhatsApp, RCS, SMS, and Voice, with AI automation and a unified agent inbox.Read 12 Oct 2026 · celetel.com
Free plan
NoRead 21 Sep 2026 · celetel.com
Integrations
The maker lists Salesforce, HubSpot, Zoho CRM, Freshdesk, Zendesk, Shopify, WooCommerce, Razorpay, PayU, Stripe, Zapier, Make, Slack, and AWS among its 50+ connectors.Read 12 Oct 2026 · celetel.com
Security
The maker describes the platform as SOC 2 compliant, GDPR ready, and ISO 27001, with role-based access, audit logs, IP whitelisting, and SSO.Read 12 Oct 2026 · celetel.com
Support
The maker describes dedicated support as available around the clock; plan listings include email support on Starter and priority support on Growth.Read 12 Oct 2026 · celetel.com
Headquarters
The company says it builds its technology from its office in India.Read 12 Oct 2026 · celetel.com
AI bot generation
YesRead 21 Sep 2026 · celetel.com
Campaigns
The platform supports bulk WhatsApp and RCS campaigns with audience segmentation and scheduled delivery.Read 12 Oct 2026 · celetel.com
Chatbots
Celetel says customers can build no-code chatbots for WhatsApp and WebChat using a connected knowledge base.Read 12 Oct 2026 · celetel.com
Deployment channels
multichannelRead 21 Sep 2026 · celetel.com
Human handoff
YesRead 21 Sep 2026 · celetel.com
Inbox
Its shared inbox supports smart routing, collision detection, SLA timers, and conversation history across WhatsApp, RCS, SMS, and Voice.Read 12 Oct 2026 · celetel.com
Intended customers
Celetel presents the product for businesses across industries including e-commerce, BFSI, healthcare, logistics, hospitality, education, travel, SaaS, and FMCG/D2C.Read 12 Oct 2026 · celetel.com
Knowledge-base answers
YesRead 21 Sep 2026 · celetel.com
Pricing limits
Platform subscriptions do not include channel usage; WhatsApp, SMS, and RCS messages are billed separately.Read 12 Oct 2026 · celetel.com
RCS availability
RCS is currently supported for India, and the maker says international RCS pricing is available on request.Read 12 Oct 2026 · celetel.com
SMS requirements
The pricing page says India SMS requires DLT registration and quotes international SMS rates by route on request.Read 12 Oct 2026 · celetel.com
Visual flow builder
YesRead 21 Sep 2026 · celetel.com
WhatsApp access
Celetel says it is an official Meta Tech Partner and offers WhatsApp Business API access, approved templates, interactive messages, and delivery and read receipts.Read 12 Oct 2026 · celetel.com

Plans and prices

Starter ₹1,599 a month billed monthly 100 free WhatsApp marketing message credits (one-time welcome offer) Read 21 Sep 2026 · celetel.com
Growth ₹2,999 a month billed monthly 250 free WhatsApp marketing message credits (one-time welcome offer) · Up to 3 team members Read 21 Sep 2026 · celetel.com
Business ₹5,999 a month billed monthly 500 free WhatsApp marketing message credits (one-time welcome offer) · Up to 5 team members Read 21 Sep 2026 · celetel.com
Starter ₹1,599 a month ₹1,599 / mo 100 FREE WhatsApp Marketing Message Credits (One-Time Welcome Offer) · Email Support Read 12 Oct 2026 · celetel.com
Growth ₹2,999 a month ₹2,999 / mo 250 FREE WhatsApp Marketing Message Credits (One-Time Welcome Offer) · Up to 3 Team Members · Priority Support Read 12 Oct 2026 · celetel.com
Business ₹5,999 a month ₹5,999 / mo 500 FREE WhatsApp Marketing Message Credits (One-Time Welcome Offer) · Up to 5 Team Members · Dedicated Account Manager Read 12 Oct 2026 · celetel.com
Enterprise Priced on request Custom Unlimited Team Members · Unlimited WhatsApp Numbers · Dedicated Infrastructure · Enterprise SLA · 24×7 Priority Support Read 12 Oct 2026 · celetel.com

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