Hay.chat

Spec sheet

Product

Hay is open-source AI orchestration for customer support that connects a knowledge base to customers through integrations and custom actions.Read 12 Oct 2026 · hay.chat

Free plan

NoRead 22 Sep 2026 · hay.chat

Trial

The site offers a 30-day free trial and says no credit card is required.Read 12 Oct 2026 · hay.chat

Integrations

The integrations page lists Web Chat, HubSpot, Magento, Shopify, Stripe, WooCommerce, and Zendesk as available; several other listed integrations are marked coming soon.Read 12 Oct 2026 · hay.chat

Security

The DPA lists TLS, role-based access control, audit logging, and secure key management among its technical and organizational measures.Read 12 Oct 2026 · hay.chat

Support

The Solo plan includes email support, Starter and Growth include priority support, and Enterprise includes a dedicated success manager.Read 12 Oct 2026 · hay.chat

Actions

It can process refunds, check order status and inventory, create tickets, read ticket history, and update ticket status.Read 12 Oct 2026 · hay.chat

Data residency

Hay says its hosted service is hosted in Europe and invites customers needing a different region to contact the company.Read 12 Oct 2026 · hay.chat

Data retention

The DPA states default retention of end-user conversations until 90 days of inactivity, LLM usage logs up to 90 days, and audit/security logs up to 7 years.Read 12 Oct 2026 · hay.chat

Deployment channels

multichannelRead 22 Sep 2026 · hay.chat

Human handoff

YesRead 22 Sep 2026 · hay.chat

Human oversight

Hay supports human-in-the-loop handling and escalation of complex issues to a human team with conversation context.Read 12 Oct 2026 · hay.chat

Included conversations

500Read 22 Sep 2026 · hay.chat

Intended customers

The pricing page describes Solo as suited to small stores or teams starting with AI support, Starter to growing teams handling 1,000–5,000 tickets monthly, and Growth to established high-volume teams.Read 12 Oct 2026 · hay.chat

Knowledge setup

Teams can upload support documentation, FAQs, and process guides to train the agent.Read 12 Oct 2026 · hay.chat

Knowledge-base answers

YesRead 22 Sep 2026 · hay.chat

Playbooks

Teams describe support instructions in plain language and invoke connected tools by typing @ in the Playbook editor.Read 12 Oct 2026 · hay.chat

Visual flow builder

NoRead 22 Sep 2026 · hay.chat

Plans and prices

Every Hay.chat plan and price →

Where Specifiction places it

• Chatbot Builders#110 of 2578.1
• Support Bots#9 of 208.2