Chatbase vs Hay.chat
Chatbase
chatbase.coHay.chat
hay.chatSide by side
| Figure | Chatbase | Hay.chat |
|---|---|---|
| Price from | $40/mo | €50/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 9 | 4 |
| Spec score · Chatbot Builders | 9.3 (#3) | 8.1 (#110) |
| Spec score · Support Bots | 9.3 (#1) | 8.2 (#9) |
| Deployment channels | multichannel | multichannel |
| Free plan | Yes | No |
| Human handoff | The helpdesk supports escalation to humans while preserving the conversation transcript and context. | Yes |
| Integrations | Listed integrations include Zendesk, Freshdesk, Gorgias, Zoho Desk, Intercom, Help Scout, HubSpot, Salesforce, WhatsApp, Messenger, Instagram, Slack, Twilio, SIP, Shopify, Adobe Commerce, Stripe, WordPress, Notion, Zapier, Make, Calendly and Cal.com. | The integrations page lists Web Chat, HubSpot, Magento, Shopify, Stripe, WooCommerce, and Zendesk as available; several other listed integrations are marked coming soon. |
| Knowledge-base answers | Yes | Yes |
| Product | Chatbase provides customer-facing AI agents for customer support, sales, and product guidance across chat, email, and voice. | Hay is open-source AI orchestration for customer support that connects a knowledge base to customers through integrations and custom actions. |
| Security | Chatbase states GDPR compliance, SOC 2 Type II auditing, HIPAA eligibility, encryption in transit and at rest, regular backups and data that is not used to train shared models. | The DPA lists TLS, role-based access control, audit logging, and secure key management among its technical and organizational measures. |
| Trial | The Hobby, Standard, and Pro plans offer a 7-day trial. | The site offers a 30-day free trial and says no credit card is required. |
| Visual flow builder | No | No |
Plans
Chatbase
- FreeFree
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
Hay.chat
- Solo€50 a month
- Starter€135 a month
- Growth€725 a month
- Enterprise€2,725 a month
In their own words
Chatbase
Chatbase provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice. Teams can build, test, deploy, and improve agents without code. Agents can use help centers, files, links, Q&As, Notion pages, tickets, and product data; plain-language procedures and actions let them look up information or make changes in connected systems. Testing tools include customer-scenario simulations, saved regression tests, and conversation traces. Listed integrations include Salesforce, Zendesk, Freshdesk, Gorgias, Help Scout, HubSpot, Intercom, Shopify, Slack, Zapier, and Twilio. Chatbase says customer data is encrypted in transit and at rest, is not used to train models, and is accessible only to the customer's AI agent. The Free plan includes 50 message credits per month and one member, but agents are deleted after 14 days of inactivity. Hobby costs $40 a month for 700 credits; Standard costs $150 a month for 4,000 credits; Pro costs $500 a month for 15,000 credits. Hobby, Standard, and Pro have a 7-day trial. Developer tools include a JavaScript embed, REST API, CLI, and Android and iOS SDKs.