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Tech riderRev. 25 Sept 2026

Casey the Help Agent

Ch 196.3of 56 AI Customer Service Agents
  1. 1Runs onAndroid, iOS, Web
  2. 2Costspaid from $2/mo
  3. 3Supported channelsvoice, Web, portals, SMS, WhatsApp
  4. 4Workflow actionsYes
  5. 5Human handoffYes
  6. 6Voice supportYes
  7. 7Multilingual supportYes
7 lines stated Written from the maker's own pages: salesforce.com
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Overview

Casey the Help Agent is ranked #19 of 56 in AI customer service agents on Specifiction. It runs on Android, iOS, Web. There is no free plan. Paid plans start at $2/mo.

Casey the Help Agent plans and pricing

All plans
Help Agent Resolutions $2/mo Pay-per-resolution; no resolution, no charge Out-of-the-box setup to deploy across channels · Unified Search and Chat on help sites and portals · Personalized conversational agent grounded in structured and unstructured data · Unmetered Agentforce actions and Data 360 queries per resolution salesforce.com · 25 Sept 2026
Core $195/mo Billed annually Case management · Self-Service Help Center · Slack Business+ with Slackbot salesforce.com · 25 Sept 2026
Advanced $395/mo Billed annually Includes Core · Casey, the Help Agent · Premier Success Plan, full sandbox, Backup & Recover / Data Detect salesforce.com · 25 Sept 2026
Max $550/mo Billed annually 2.75M Flex Credits per org per year · 1 GB data storage per user salesforce.com · 25 Sept 2026

Compared on AI customer service agents

Free plan
Nosalesforce.com
Supported channels
voice, Web, portals, SMS, WhatsAppsalesforce.com
Workflow actions
Yessalesforce.com
Human handoff
Yessalesforce.com
Voice support
Yessalesforce.com
Multilingual support
Yessalesforce.com

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Where it ranks on Specifiction

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