Skip to content
SPECIFICTION
Get listed

Uniphore Self-Service Agent

uniphore.com

WebAPI
Visit uniphore.com
Spec score 6.8 #43 of 56 in AI Customer Service Agents

Spec sheet

Purpose
Self-Service Agent provides automated conversational service across voice and chat channels.Read 9 Oct 2026 · help.uniphore.com
Support
Uniphore lists technical support by phone at (866) 474-1429 and provides a support page for more information.Read 9 Oct 2026 · uniphore.com
Headquarters
Palo Alto, California, USARead 28 Sep 2026 · uniphore.com
Founded
2008Read 28 Sep 2026 · uniphore.com
Agent guardrails
Uniphore says its AI agents have guardrails intended to prevent unwanted activities, hallucinations, and toxicity.Read 9 Oct 2026 · help.uniphore.com
AI capabilities
The agents use generative AI, knowledge AI, and multimodal conversational AI powered by enterprise large language models to understand inquiries, reason from real-time session context, and resolve issues.Read 9 Oct 2026 · help.uniphore.com
Availability limit
Product availability is currently limited to selected customers, and some described features may not be available to every customer.Read 9 Oct 2026 · help.uniphore.com
Build agents
The Customer Service AI guide says Self-Service Agent users can build agents using historical conversation data or business process documentation.Read 9 Oct 2026 · help.uniphore.com
Data location
Uniphore says its AWS data centers are in the United States and Europe, and customers can choose US-only or EEA Service Data locations.Read 9 Oct 2026 · uniphore.com
Encryption
Uniphore states that public network communications with its UI and APIs use HTTPS/TLS 1.2 or higher and Service Data is encrypted at rest in AWS using AES-256.Read 9 Oct 2026 · uniphore.com
Human handoff
Agents can transfer an interaction to a human agent together with its complete context.Read 9 Oct 2026 · help.uniphore.com
Integration
Self-Service Agents can integrate with enterprise infrastructure, including telephony systems and other digital channels.Read 9 Oct 2026 · help.uniphore.com
Pre-deployment evaluation
The guide says users can evaluate AI agent performance before deployment.Read 9 Oct 2026 · help.uniphore.com
Security certifications
Uniphore states that it is ISO/IEC 27001:2022 certified, a Level 1 PCI DSS Service Provider, and SOC 2 Type II certified.Read 9 Oct 2026 · uniphore.com
Voice setup
The guide describes configuring speech recognition, text-to-speech, and telephony settings to operate agents over voice channels.Read 9 Oct 2026 · help.uniphore.com

Plans and prices

Self-Service Agent Priced on request Availability limited to selected customers; some features may not be available to all customers Read 9 Oct 2026 · help.uniphore.com

Every Uniphore Self-Service Agent plan and price →

Where Specifiction places it

Alternatives to Uniphore Self-Service AgentAll alternatives →