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Tech riderRev. 9 Oct 2026

Uniphore Self-Service Agent

Ch 386.3of 57AI Customer Service Agents
  1. 1Runs onAPI, Web
  2. 2Supported channelsvoice, chat, text
  3. 3Workflow actionsYes
  4. 4Human handoffYes
  5. 5Voice supportYes
  6. 6Multilingual supportYes
  7. 7API accessYes
7 lines stated Written from the maker's own pages: uniphore.com, help.uniphore.com
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The Uniphore Self-Service Agent homepage

Overview

Uniphore Self-Service Agent is ranked #38 of 57 in AI customer service agents on Specifiction. It runs on API, Web.

Uniphore Self-Service Agent plans and pricing

All plans
Self-Service Agent Availability limited to selected customers; some features may not be available to all customers help.uniphore.com · 9 Oct 2026

Compared on AI customer service agents

Supported channels
voice, chat, textuniphore.com
Workflow actions
Yesuniphore.com
Human handoff
Yesuniphore.com
Voice support
Yesuniphore.com
Multilingual support
Yesuniphore.com
API access
Yesuniphore.com

Facts

Purpose
Self-Service Agent provides automated conversational service across voice and chat channels.help.uniphore.com · 9 Oct 2026
AI capabilities
The agents use generative AI, knowledge AI, and multimodal conversational AI powered by enterprise large language models to understand inquiries, reason from real-time session context, and resolve issues.help.uniphore.com · 9 Oct 2026
Build agents
The Customer Service AI guide says Self-Service Agent users can build agents using historical conversation data or business process documentation.help.uniphore.com · 9 Oct 2026
Pre-deployment evaluation
The guide says users can evaluate AI agent performance before deployment.help.uniphore.com · 9 Oct 2026
Voice setup
The guide describes configuring speech recognition, text-to-speech, and telephony settings to operate agents over voice channels.help.uniphore.com · 9 Oct 2026
Agent guardrails
Uniphore says its AI agents have guardrails intended to prevent unwanted activities, hallucinations, and toxicity.help.uniphore.com · 9 Oct 2026
Integration
Self-Service Agents can integrate with enterprise infrastructure, including telephony systems and other digital channels.help.uniphore.com · 9 Oct 2026
Security certifications
Uniphore states that it is ISO/IEC 27001:2022 certified, a Level 1 PCI DSS Service Provider, and SOC 2 Type II certified.uniphore.com · 9 Oct 2026
Encryption
Uniphore states that public network communications with its UI and APIs use HTTPS/TLS 1.2 or higher and Service Data is encrypted at rest in AWS using AES-256.uniphore.com · 9 Oct 2026
Data location
Uniphore says its AWS data centers are in the United States and Europe, and customers can choose US-only or EEA Service Data locations.uniphore.com · 9 Oct 2026
Support
Uniphore lists technical support by phone at (866) 474-1429 and provides a support page for more information.uniphore.com · 9 Oct 2026
Availability limit
Product availability is currently limited to selected customers, and some described features may not be available to every customer.help.uniphore.com · 9 Oct 2026

Company

Founded
2008uniphore.com · 28 Sept 2026
Headquarters
Palo Alto, California, USAuniphore.com · 28 Sept 2026

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Where it ranks on Specifiction

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