Stept vs Uniphore Self-Service Agent
Stept
stepped.aiUniphore Self-Service Agent
uniphore.comSide by side
| Figure | Stept | Uniphore Self-Service Agent |
|---|---|---|
| Price from | $19/mo | — |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 1 |
| Spec score · AI Customer Service Agents | 8.4 (#4) | 6.8 (#43) |
| Data location | Stept says self-hosted data stays in the customer’s own database and Cloud workspaces run on EU infrastructure; it says conversations are not used to train anything. | Uniphore says its AWS data centers are in the United States and Europe, and customers can choose US-only or EEA Service Data locations. |
| Human handoff | Yes | Agents can transfer an interaction to a human agent together with its complete context. |
Plans
Uniphore Self-Service Agent
- Self-Service AgentPriced on request
In their own words
Stept
Stept is an open-source customer-support platform with a shared inbox, AI agent, help center, product tours, and automation. Its AI agent can read company documents, guide visitors through an interface, and act on a page after the visitor opts in. Teams can select a model, configure the agent’s persona, and decide which tools run automatically, require approval, or stay off. Sensitive actions can require human approval; password fields are excluded, and actions are capped per run. Knowledge sources can be crawled, uploaded, or synced, then re-indexed on a schedule. The shared inbox includes assignment, snoozing, tags, notes, SLAs, macros, and team collaboration. Channels include email, Slack, Telegram, WhatsApp, Messenger, Instagram, LINE, a web widget, and API. Self-hosting is MIT-licensed and supports Postgres or SQLite, offline operation with a mock AI provider, and unlimited seats. Stept Cloud is free during early access; the listed Cloud and Business prices are marked as upcoming.
Uniphore Self-Service Agent
Uniphore Self-Service Agent has no write-up on Specifiction yet; its figures are above.