Uniphore Self-Service Agent vs Voiceflow
Uniphore Self-Service Agent
uniphore.com
Voiceflow
voiceflow.comSide by side
| Figure | Uniphore Self-Service Agent | Voiceflow |
|---|---|---|
| Price from | — | $81/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 7 |
| Spec score · AI Customer Service Agents | 6.8 (#43) | 8.7 (#1) |
| Spec score · AI Voice Agents | 6.8 (#30) | 8.7 (#4) |
| Founded | 2008 | 2019 |
| Human handoff | Agents can transfer an interaction to a human agent together with its complete context. | Yes |
| Security certifications | Uniphore states that it is ISO/IEC 27001:2022 certified, a Level 1 PCI DSS Service Provider, and SOC 2 Type II certified. | Voiceflow states that it is SOC 2 Type II audited, ISO/IEC 27001:2022 certified, GDPR compliant and HIPAA compliant. |
| Support | Uniphore lists technical support by phone at (866) 474-1429 and provides a support page for more information. | Official documentation directs users to Voiceflow support by email and offers enterprise product demos. |
Plans
Uniphore Self-Service Agent
- Self-Service AgentPriced on request
Voiceflow
- Agencies & PartnersFree
- StarterFree
- Pro$120 a month
- Business$500 a month
- Pro$972 a year
- BusinessesPriced on request
- EnterprisePriced on request
In their own words
Uniphore Self-Service Agent
Uniphore Self-Service Agent has no write-up on Specifiction yet; its figures are above.
Voiceflow
Voiceflow is a platform for building, testing, deploying, and monitoring chat and voice agents across channels and languages. Its builder combines agentic playbooks, deterministic workflows, shared instructions, and guardrails. Teams can review transcripts and call recordings, run evaluations and tests, and track analytics. Agents can reach users through a native chat widget, mobile apps, phone calls, SMS, or custom interfaces built with the Conversations API. Native integrations include Zendesk, Salesforce, HubSpot, Shopify, Airtable, Google Sheets, Gmail, and Twilio. Agents can also connect to external REST APIs, custom Functions, and MCP servers. Teams can choose from major LLM providers or bring their own model. Voiceflow says customer data is not used to train AI or machine-learning models and integrated model providers are configured for zero data retention. Its security information describes encryption at rest with customer-managed keys and encryption in transit using TLS and mTLS. The company was founded in 2019. Agencies and partners have a free-trial plan with usage-based billing; business pricing is available on request. Support includes implementation that can be self-serve or fully managed.