Intercom vs Kore.ai
Intercom
intercom.com
Kore.ai
kore.aiSide by side
| Figure | Intercom | Kore.ai |
|---|---|---|
| Price from | $0.99/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 11 | 1 |
| Spec score · AI Customer Service Agents | 8.6 (#2) | 8.3 (#6) |
| Spec score · Chatbot Builders | 9.0 (#12) | 8.7 (#34) |
| Spec score · AI Agents for Customer Support Software | 8.6 (#3) | 8.3 (#5) |
| Spec score · Customer Self-Service Software | 8.7 (#7) | 8.3 (#14) |
| Spec score · AI Customer Service Software | 8.6 (#7) | 8.3 (#10) |
| Spec score · Conversational Chatbots Software | 8.6 (#7) | 8.2 (#12) |
| Spec score · Tool Agents | 8.5 (#8) | 8.1 (#15) |
| Spec score · Knowledge Bots | 8.5 (#7) | 8.1 (#9) |
| Spec score · Business Ai Tools | 8.7 (#10) | 8.3 (#14) |
| Headquarters | San Francisco, California, United States | Orlando, Florida, United States |
| Human handoff | Fin hands conversations to agents with the full conversation and customer history attached. | Yes |
| Helpdesk integrations | Fin can work with existing helpdesks including Salesforce, HubSpot, and Freshdesk. | The platform supports more than 300 integrations, including Microsoft A365, Salesforce, HubSpot, Jira, and GitHub. |
Plans
Intercom
- Essential$19 a month
- Advanced$85 a month
- Expert$132 a month
- Fin AI Agent$0.99 a month
- Fin AI Agent$0.99, paid once
- Fin AI Agent with existing helpdesk$0.99, paid once
- Fin Voice$1.99, paid once
- Copilot$29 a month
- Copilot monthly$35 a month
- Pro$99 a month
In their own words
Intercom
Intercom is a customer messaging and support platform for businesses serving people through a website, app, or product. It combines a website chatbot and live-agent chat with a shared inbox, ticketing, a help center, and omnichannel conversations. Teams can use its visual flow builder and AI bot generation, track visitors, and connect 450 listed integrations. Fin answers free-form questions from approved knowledge and cites sources. When a conversation needs an agent, it passes along the conversation and customer history. Teams can customize Messenger’s tone, style, and design, and Fin can work with existing helpdesks including Salesforce, HubSpot, and Freshdesk. The platform and Messenger support web, iOS, and Android. Essential is $19 a month per seat when billed annually; Advanced is $85 a month per seat and includes 20 free Lite seats; Expert is $132 a month per seat and includes 50 free Lite seats. Fin AI Agent is billed from $0.99 per outcome. A 14-day trial is listed; payment begins only after choosing a plan and adding payment details. Intercom was founded in 2011 and is headquartered in San Francisco.
Kore.ai
Kore.ai builds and governs AI agents and workflows for enterprise use. Agent Studio supports visual and code-based authoring of agents, workflows, and tools in one workspace. Its Arch feature can turn a plain-language intent into a proposed system with agents, workflows, tools, policies, and handoffs. Agent Blueprint Language provides structured definitions for agent behavior, tools, guardrails, orchestration, and handoffs, with policies enforced outside the language model. The platform automates multi-step work across agents, people, tools, and systems, with configurable autonomy and oversight. Agents can be deployed across voice, web, Slack, Teams, mobile, and other channels. Tracing covers agent runs across reasoning, tools, guardrails, handoffs, and outcomes; evaluation supports testing quality, safety, and accuracy before and after deployment. The marketplace lists more than 300 integrations, including Microsoft A365, Salesforce, HubSpot, Jira, and GitHub. Deployment options include public-cloud multi-tenant SaaS, on-premises, and private-cloud dedicated VPC. The platform is presented for Global 2000 enterprises and sectors including banking, healthcare, insurance, retail, and global service operations.