Verint Social

Spec sheet

Purpose

Verint Social provides social customer service through personalized conversations, automation, and actionable insights across social platforms.Read 11 Oct 2026 · verint.com

Intended users

The datasheet describes use across customer service, marketing, sales, and human resources departments.Read 11 Oct 2026 · verint.com

Deployment

The Social Engagement datasheet describes the solution as cloud-based and multi-tenant.Read 11 Oct 2026 · verint.com

Integrations

The Social Engagement datasheet describes a pre-built integration with Verint Engagement Management for routing, prioritizing, allocating, and escalating social issues.Read 11 Oct 2026 · verint.com

Privacy

Verint states that it handles and protects personal data in accordance with its Privacy Notice.Read 10 Oct 2026 · verint.com

Support

Verint’s support page states that standard support hours exclude Verint holidays and directs customers with 24-by-7 plans to use the same contact information after hours.Read 10 Oct 2026 · verint.com

Headquarters

Melville, NY, USARead 28 Sep 2026 · verint.com

Founded

1994Read 28 Sep 2026 · verint.com

Agent workspace

Verint describes an Agent Workspace for customer support and an Insights offering for measuring success and KPIs.Read 10 Oct 2026 · verint.com

Analytics

The product includes service KPIs, reporting, and visibility into customer interactions across public social media channels without coding.Read 11 Oct 2026 · verint.com

Bot handoffs

It supports agent-assisted service and bot automation in one conversation, with two-way handoffs and historical context.Read 11 Oct 2026 · verint.com

Case management

Complex customer issues can be managed as cases using Verint Case Management.Read 11 Oct 2026 · verint.com

Channels

Verint Social Engagement collects social content from Twitter, Facebook, Instagram, LinkedIn, Google+, forums, and messaging services including Facebook Messenger.Read 11 Oct 2026 · verint.com

Human and bot handoffs

The product supports agent-assisted service and bot automation in one conversation, with bidirectional handoffs and historical context.Read 10 Oct 2026 · verint.com

Monitoring

Users can monitor, reply to, and assign social messages, switch between accounts, and switch between public and private Twitter messages.Read 11 Oct 2026 · verint.com

Omnichannel context

Verint Channel Automation unifies customer interactions across telephony and digital channels in a single agent desktop and preserves interaction history across channels.Read 10 Oct 2026 · verint.com

Public channels

Verint lists Instagram, YouTube, and TikTok as examples of public social media channels in its engagement-channel overview.Read 10 Oct 2026 · verint.com

Routing

Its rules-based routing and prioritization engine directs conversations to an individual, team, or bot using identity and conversational context.Read 11 Oct 2026 · verint.com

Sales and trial information

The product page invites visitors to request a demo and provides no listed price or trial duration.Read 10 Oct 2026 · verint.com

Security workflow

The datasheet says customers can be moved from social media to web chat, co-browse, email, secure email, self-service, or voice when a more secure or appropriate channel is needed.Read 11 Oct 2026 · verint.com

Support and services

Verint lists business advisory, implementation and enablement, and managed services for Social Engagement customers.Read 11 Oct 2026 · verint.com

Target users

The product is presented for brands seeking to provide customer service on social media and manage customer conversations through customized workflows.Read 10 Oct 2026 · verint.com

Plans and prices

Every Verint Social plan and price →

Where Specifiction places it

• Social Customer Service Software#24 of 347.1
• Social Media Customer Service Software#32 of 417.2