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SPECIFICTION
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Suppogate

suppogate.com

WebAPI
Visit suppogate.com
Spec score 6.7 #28 of 34 in Social Customer Service Software

Spec sheet

Product
Suppogate combines customer conversations from social comments and messages, WhatsApp, website chat, support email and API tickets in one inbox.Read 7 Oct 2026 · suppogate.com
AI
AI answers only from the business's own knowledge base, can hand off uncertain answers to a human, and logs every AI action.Read 7 Oct 2026 · suppogate.com
Channels
Named channels include Facebook, Instagram, Messenger, WhatsApp, Telegram, live chat, email and API tickets.Read 7 Oct 2026 · suppogate.com
Comment handling
Facebook and Instagram post comments become conversations that teams can reply to publicly or by DM, hide, delete or like.Read 7 Oct 2026 · suppogate.com
Data sharing
The maker says it shares data with service processors, including hosting, email delivery and payment processing, plus an AI model provider when a tenant enables AI; it says it does not sell personal data.Read 7 Oct 2026 · suppogate.com
Deletion
Workspace administrators can request export or full deletion by emailing support, and deletion is completed within 30 days.Read 7 Oct 2026 · suppogate.com
Email
Businesses can connect an existing support mailbox and send replies from their own address.Read 7 Oct 2026 · suppogate.com
Pricing status
The pricing page says final prices will be announced with the public launch; both listed plans currently show TBA per month.Read 7 Oct 2026 · suppogate.com
Privacy and isolation
The privacy policy says each tenant's data is isolated and that channel credentials are stored encrypted.Read 7 Oct 2026 · suppogate.com
Retention
The privacy policy says workspace data is kept for 30 days after closure before permanent deletion, and deleted data expires from encrypted backups within 7 days.Read 7 Oct 2026 · suppogate.com
Team tools
The inbox includes assignment, teams, labels, automations, CSAT and reports.Read 7 Oct 2026 · suppogate.com
Terms and billing
The terms say paid plans are billed in advance, fees are non-refundable except where required by law, and customers can cancel at any time.Read 7 Oct 2026 · suppogate.com
Website and backend
The product offers a website chat widget with verified customer identity and lets businesses create tickets from their backend.Read 7 Oct 2026 · suppogate.com

Plans and prices

Basic Price not published TBA / month Facebook & Instagram comment inbox · Messenger, Instagram DM, WhatsApp, Telegram · website live chat and API tickets · connected support email · moderator seats, teams, reports and CSAT · keyword rules Read 7 Oct 2026 · suppogate.com
Pro Price not published TBA / month Everything in Basic · AI suggested replies · AI auto-reply from own knowledge base · human hand-off with logging · monthly AI reply quota with metered overage Read 7 Oct 2026 · suppogate.com

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