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Text.com

text.com

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Spec score 8.0 #22 of 41 in Social Media Customer Service Software

What it is

Text.com combines an AI agent, live chat, help desk, shared inbox, workflows, knowledge base, customer profiles, analytics and MCP in a customer service platform for ecommerce and SaaS teams. Its AI agent can recognize buying intent, recommend products, recover abandoned carts and handle support requests, or pass a conversation to a person with its context. MCP connects assistants such as Claude and ChatGPT to tickets, chats and transcripts under existing permissions. The platform lists integrations with services including Shopify, Salesforce, HubSpot, Slack, Messenger, WhatsApp, email and SMS, along with a range of commerce platforms. Each plan includes connectivity through a ready-made integration or a custom API connection without a separate integration fee. Text supports website chat and social channels, comment moderation, SLA management and workflow automation. It runs on the web and offers desktop apps for macOS and Windows, mobile apps for iOS and Android, and an API. The company says it began in Wrocław in 2002 as LiveChat, changed its name to Text in September 2023 and launched the Text Platform in May 2025. Plans start at $19/user/mo billed annually, with a 14-day trial.

Spec sheet

Product
Text combines an AI agent, live chat, help desk, inbox, workflows, knowledge base, customer profiles, analytics, and MCP in one customer service platform.Read 30 Sep 2026 · text.com
Audience
Text is built for ecommerce and SaaS teams.Read 30 Sep 2026 · text.com
Integrations
Listed integrations include Shopify, Messenger, email, SMS, Salesforce, OpenAI, HubSpot, Slack, Mailchimp, WhatsApp, WordPress, WooCommerce, Webflow, Magento, BigCommerce, Adobe Commerce, Swell, Medusa, commercetools, SAP Commerce Cloud, and Salesforce Commerce Cloud.Read 30 Sep 2026 · text.com
Compliance
Text states that it is GDPR compliant and supports CCPA, SOC 2 Type 2, and PCI DSS.Read 30 Sep 2026 · text.com
Support
The pricing comparison lists a self-service help center and 24/7/365 support in every plan.Read 30 Sep 2026 · text.com
Headquarters
Wrocław, PolandRead 28 Sep 2026 · text.com
Founded
2002Read 28 Sep 2026 · text.com
AI agent
The AI agent can recognize buying intent, recommend products, recover abandoned carts, resolve support requests, and hand conversations to humans with full context.Read 30 Sep 2026 · text.com
API connectivity
Every plan includes platform connection through a ready-made integration or a custom API connection without a separate integration fee.Read 30 Sep 2026 · text.com
Company history
Text says it was founded in Wrocław in 2002 as LiveChat, became Text in September 2023, and launched the Text Platform in May 2025.Read 30 Sep 2026 · text.com
Data retention limits
Essential includes 60 days of conversation and file history, while Growth and Enterprise include unlimited history.Read 30 Sep 2026 · text.com
Desktop and mobile
Text provides desktop downloads for macOS and Windows plus mobile apps for iOS and Android.Read 30 Sep 2026 · text.com
Encryption
Connections to Text Services are encrypted with 256-bit TLS versions 1.2 and 1.3.Read 30 Sep 2026 · text.com
MCP
MCP connects AI assistants such as Claude and ChatGPT to Text tickets, chats, and transcripts while using existing permissions.Read 30 Sep 2026 · text.com
Security controls
Text lists annual penetration testing, a web application firewall, software supply-chain vulnerability scanning, role-based access controls, and client-data segregation.Read 30 Sep 2026 · text.com

Plans and prices

Essential $19 a month yearly 1 AI Agent · 10 AI resolutions · 5 reply suggestions · 5 AI text edits · 50 live visitors tracked · 10,000 API calls · 3 proactive campaigns · 10 custom skills Read 30 Sep 2026 · text.com
Growth $79 a month yearly 10 AI Agents · 200 AI resolutions · 50 reply suggestions · 100 AI text edits · 400 live visitors tracked · 20,000 API calls · 30 proactive campaigns · unlimited chat history Read 30 Sep 2026 · text.com
Enterprise Priced on request custom offer Custom AI Agents · custom resolution logic · custom data pipelines · custom workflow automation · no hard limits on volume, seats, or integrations Read 30 Sep 2026 · text.com

Every Text.com plan and price →

Strong points and limits

Strong points

  • AI can identify buying intent and recover abandoned carts.
  • MCP uses existing permissions to connect AI assistants.
  • Every plan includes integration or custom API connectivity.
  • Desktop apps and iOS and Android apps are available.
  • 24/7/365 support is listed for every plan.

Limits

  • No free plan is listed.
  • Essential limits conversation and file history to 60 days.
  • Growth is listed at $79 a month billed yearly.

Who it suits

Text suits ecommerce and SaaS teams that need customer conversations, support workflows and AI assistance in one platform. Its mobile and desktop apps offer access across listed device platforms.

Verdict

Text brings customer service channels, workflow tools and AI features into one platform. The entry plan starts at $19/user/mo billed annually, and Essential has a 60-day history limit.

Where Specifiction places it

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