Chatwoot From $19/mo · Free plan 9.3 Visit Zendesk Messaging
zendesk.com
Spec sheet
- What it does
- Zendesk Messaging provides customer support conversations through website widgets and mobile apps.Read 15 Oct 2026 · zendesk.com
- Free plan
- NoRead 20 Sep 2026 · zendesk.com
- Paid from
- 55Read 20 Sep 2026 · zendesk.com
- Headquarters
- San Francisco, California, United StatesRead 4 Oct 2026 · zendesk.com
- Founded
- 2007Read 4 Oct 2026 · zendesk.com
- AI agents
- AI agents can answer FAQs, route issues and provide continuous support across channels.Read 15 Oct 2026 · zendesk.com
- Analytics
- Prebuilt dashboards report conversation volume, customer satisfaction and quality indicators.Read 15 Oct 2026 · zendesk.com
- API access
- YesRead 20 Sep 2026 · zendesk.com
- Brand customization
- The messaging widget can be customized in appearance, voice and branding.Read 15 Oct 2026 · zendesk.com
- Company profile
- LinkedIn lists Zendesk as a privately held software company founded in 2007, headquartered in San Francisco, with 5,001–10,000 employees.Read 15 Oct 2026 · linkedin.com
- Conversation modes
- Messaging supports both real-time sessions and asynchronous conversations.Read 15 Oct 2026 · zendesk.com
- Conversation routing
- Omnichannel routing assigns work using agent workload, status, skills and priority.Read 15 Oct 2026 · zendesk.com
- Customer portal
- YesRead 20 Sep 2026 · zendesk.com
- Help center
- YesRead 20 Sep 2026 · zendesk.com
- Limit: Capterra price and complexity
- Capterra reviewers frequently mention expensive higher tiers, steep learning curves and difficult customization.Read 15 Oct 2026 · capterra.com
- Limit: G2 setup
- G2 reviewers report that setup complexity can be a barrier for new users.Read 15 Oct 2026 · g2.com
- Limit: Gartner pricing
- A Gartner reviewer criticized inflexible license reductions during contracts and unclear storage pricing.Read 15 Oct 2026 · gartner.com
- Limit: GetApp drawbacks
- GetApp identifies cumbersome email management, technical glitches and a high, complex pricing structure as recurring problems.Read 15 Oct 2026 · getapp.com
- Limit: Trustpilot support
- Trustpilot reviewers frequently describe slow or unresponsive support, confusing setup, unintuitive navigation and poor performance.Read 15 Oct 2026 · trustpilot.com
- Limit: TrustRadius
- TrustRadius reports limitations in AI quality, complicated reporting, integration problems and overwhelming triggers.Read 15 Oct 2026 · trustradius.com
- Marketplace
- Zendesk says its Marketplace has more than 1,200 apps and integrations.Read 15 Oct 2026 · zendesk.com
- Messaging API
- Zendesk publishes a Conversations API for unified multi-channel conversations and interactive experiences.Read 15 Oct 2026 · developer.zendesk.com
- Omnichannel support
- Messaging supports web, mobile and social channels in one service experience.Read 15 Oct 2026 · zendesk.com
- Ownership news
- Zendesk was taken private in 2022 through a Hellman & Friedman and Permira-led acquisition valued at about $10.2 billion.Read 15 Oct 2026 · zendesk.com
- Praise: Capterra capabilities
- Capterra reviews repeatedly describe Zendesk as feature-rich, customizable and effective for handling many tickets.Read 15 Oct 2026 · capterra.com
- Praise: G2 usability
- G2 reviewers commonly praise ease of use, centralized ticket organization, automation and collaboration.Read 15 Oct 2026 · g2.com
- Praise: GetApp automation
- GetApp reviewers highlight automation, reporting dashboards, integrations and centralized multi-channel support.Read 15 Oct 2026 · getapp.com
- Praise: TrustRadius
- TrustRadius reviewers praise centralized channels, automation, intuitive ticket handling and integrations.Read 15 Oct 2026 · trustradius.com
- Rating on Apple App Store
- 4.5 out of 5 from 4.2K ratingsRead 15 Oct 2026 · apps.apple.com
- Rating on Capterra
- 4.4 out of 5 from 4,094 reviewsRead 15 Oct 2026 · capterra.com
- Rating on G2
- 4.3 out of 5 from 7,099 reviewsRead 15 Oct 2026 · g2.com
- Rating on Gartner Peer Insights
- 4.4 out of 5 from 0 reviewsRead 15 Oct 2026 · gartner.com
- Rating on GetApp
- 4.4 out of 5 from 4,094 reviewsRead 15 Oct 2026 · getapp.com
- Rating on Google Play
- 3.0 out of 5 from 7.78K reviewsRead 15 Oct 2026 · play.google.com
- Rating on Software Advice
- 4.4 out of 5 from 4,094 reviewsRead 15 Oct 2026 · softwareadvice.com
- Rating on Trustpilot
- 1.8 out of 5 from 739 reviewsRead 15 Oct 2026 · trustpilot.com
- Rating on TrustRadius
- 8.5 out of 10 from 1,095 reviewsRead 15 Oct 2026 · trustradius.com
- Rich messages
- The messaging platform supports rich payloads such as images, files, forms, carousels, emojis and GIFs.Read 15 Oct 2026 · zendesk.com
- SDKs
- Official messaging SDKs are provided for Android, iOS and Unity, alongside the Web Widget API.Read 15 Oct 2026 · developer.zendesk.com
- Security certifications
- Zendesk states that it maintains SOC 2 Type II and ISO 27001:2022 certification and hosts data primarily on AWS.Read 15 Oct 2026 · zendesk.com
- Self-hosting
- Zendesk does not offer self-hosting and serves products only from Zendesk servers.Read 15 Oct 2026 · support.zendesk.com
- SLA management
- YesRead 20 Sep 2026 · zendesk.com
- Social integrations
- Messaging can deploy workflows to WhatsApp, Facebook Messenger and Instagram.Read 15 Oct 2026 · zendesk.com
- Ticket automation
- YesRead 20 Sep 2026 · zendesk.com
- Unified workspace
- Agents manage conversations, channels and customer data inside the Zendesk Agent Workspace.Read 15 Oct 2026 · zendesk.com
Plans and prices
Suite Team $55 a month paid yearly AI agents · Knowledge base · Action Builder · Omnichannel routing · Messaging and live chat · Telephony Read 20 Sep 2026 · zendesk.com
Suite Professional $115 a month paid yearly Admin Copilot · App Builder · Writing Tools · Quick Reports · Skills-based routing · IVR phone tree Read 20 Sep 2026 · zendesk.com
Suite Enterprise + Copilot Priced on request Intelligent Triage · Auto Assist · Generative AI for Voice · Approval workflows · Sandbox environment · Custom agent roles Read 20 Sep 2026 · zendesk.com
Support Team $19 a month per agent/month paid yearly email and ticketing · ticket routing · analytics dashboards · automations and triggers Read 15 Oct 2026 · zendesk.com
Support Team monthly $25 a month per agent/month paid monthly email and ticketing · ticket routing · analytics dashboards · automations and triggers Read 15 Oct 2026 · zendesk.com
Suite Team $55 a month per agent/month paid yearly AI agents · knowledge base · omnichannel routing · messaging and live chat · telephony Read 15 Oct 2026 · zendesk.com
Suite Team monthly $69 a month per agent/month paid monthly AI agents · knowledge base · omnichannel routing · messaging and live chat · telephony Read 15 Oct 2026 · zendesk.com
Suite Professional $115 a month per agent/month paid yearly Admin Copilot · App Builder · writing tools · quick reports · skills-based routing · IVR phone tree Read 15 Oct 2026 · zendesk.com
Suite Professional monthly $149 a month per agent/month paid monthly Admin Copilot · App Builder · writing tools · quick reports · skills-based routing · IVR phone tree Read 15 Oct 2026 · zendesk.com
Suite Enterprise + Copilot Priced on request contact sales intelligent triage · Auto Assist · generative AI for voice · approval workflows · sandbox · custom agent roles Read 15 Oct 2026 · zendesk.com
Where Specifiction places it
- Help desk software#18 of 1018.9
- Social Media Customer Service Software#15 of 418.4
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