Zendesk Messaging pricing
10 plans read from zendesk.com
Suite Team$55 a month paid yearlyAI agents · Knowledge base · Action Builder · Omnichannel routing · Messaging and live chat · Telephony Read 20 Sep 2026 · zendesk.com
Suite Professional$115 a month paid yearlyAdmin Copilot · App Builder · Writing Tools · Quick Reports · Skills-based routing · IVR phone tree Read 20 Sep 2026 · zendesk.com
Suite Enterprise + CopilotPriced on request Intelligent Triage · Auto Assist · Generative AI for Voice · Approval workflows · Sandbox environment · Custom agent roles Read 20 Sep 2026 · zendesk.com
Support Team$19 a month per agent/month paid yearlyemail and ticketing · ticket routing · analytics dashboards · automations and triggers Read 15 Oct 2026 · zendesk.com
Support Team monthly$25 a month per agent/month paid monthlyemail and ticketing · ticket routing · analytics dashboards · automations and triggers Read 15 Oct 2026 · zendesk.com
Suite Team$55 a month per agent/month paid yearlyAI agents · knowledge base · omnichannel routing · messaging and live chat · telephony Read 15 Oct 2026 · zendesk.com
Suite Team monthly$69 a month per agent/month paid monthlyAI agents · knowledge base · omnichannel routing · messaging and live chat · telephony Read 15 Oct 2026 · zendesk.com
Suite Professional$115 a month per agent/month paid yearlyAdmin Copilot · App Builder · writing tools · quick reports · skills-based routing · IVR phone tree Read 15 Oct 2026 · zendesk.com
Suite Professional monthly$149 a month per agent/month paid monthlyAdmin Copilot · App Builder · writing tools · quick reports · skills-based routing · IVR phone tree Read 15 Oct 2026 · zendesk.com
Suite Enterprise + CopilotPriced on request contact salesintelligent triage · Auto Assist · generative AI for voice · approval workflows · sandbox · custom agent roles Read 15 Oct 2026 · zendesk.com
In short
- Zendesk Messaging has a free plan (Suite Enterprise + Copilot).
- A free trial is offered.
- Paid plans published: 8, from $19 a month.
- 2 plans are priced on request (Suite Enterprise + Copilot, Suite Enterprise + Copilot).
What the alternatives costAll alternatives →
| Tool | From | Free plan | Free trial |
|---|---|---|---|
| Chatwoot | $19/mo | Yes | Yes |
| Odoo Helpdesk | $2.08/mo | Yes | Yes |
| Vtiger Help Desk | $12/mo | Yes | Yes |
| Front | $25/mo | No | Yes |
| Desk365 | $1/mo | Yes | Yes |
| Freshdesk | $19/mo | Yes | No |
| Znuny | $374.92/mo | Yes | No |
| HelpDesk | $19/mo | No | Yes |