Deskero vs Mixdesk
Deskero
deskero.com
Mixdesk
mixdesk.comSide by side
| Figure | Deskero | Mixdesk |
|---|---|---|
| Price from | $12/mo | $49/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 4 |
| Spec score · Social Customer Service Software | 9.3 (#1) | 9.0 (#3) |
| API | Deskero offers a proprietary RESTful API that can read, insert, modify and delete customer, ticket, knowledge-base and agent data. | The API reference describes token-authenticated access to conversations, contacts and other data, and notes that conversation query data is limited to the most recent six months. |
| Automation | Timed automations, predefined scenarios and custom scenarios can trigger actions based on ticket conditions. | A visual workflow builder supports triggers, conditions and actions without requiring code. |
| Founded | 2012 | Mixdesk's journey began with Meiqia in 2014, helping businesses talk to customers online; Mixdesk launched in 2024 as a global brand. |
| Headquarters | London, United Kingdom | LinkedIn lists Mixdesk headquarters in Hong Kong, Hong Kong. |
| Integrations | Official integrations include Zapier, Gmail, Outlook, Magento and WordPress, while user listings also mention Twitter/X, Zendesk Sell, Adobe Commerce and Meta for Business. | Mixdesk supports integrations through APIs, webhooks, SDKs and other system connections; listed third-party AI agent connections include Coze and Dify. |
| Rating on Capterra | 4.7 out of 5 from 112 reviews | 0.0 out of 5 from 0 reviews |
| Rating on G2 | 4.3 out of 5 from 64 reviews | 0 out of 5 from 0 reviews |
| Rating on GetApp | 4.7 out of 5 from 112 reviews | 0 out of 5 from 0 reviews |
| Shared inbox | Yes | The inbox organizes conversations, messages, collaboration, transfers, tags, contact information, quick replies and iframe integrations. |
| Support | Plan comparison lists knowledge-base and web-portal self-service, email support, and higher-tier 8x5 or 24x7 support options. | Mixdesk publishes support standards listing 24/7 website live support across its plans, with priority support for Expert. |
| Webhooks | Webhooks send event callbacks to external software for near-real-time database synchronization. | Webhook events documented include conversation closure and contact creation or updates; failed delivery receives one retry after 60 seconds. |
Plans
In their own words
Deskero
Deskero is a customer-support platform from a London-based maker founded in 2012. It combines a shared inbox, help center, customer portal, ticket automation, SLA management, and API access. The free Start plan costs nothing, includes one agent, and allows unlimited customers. Grow costs $9 a month billed annually, or USD 12 per agent per month with monthly payment; it supports up to five agents and adds social network ticketing, automatic assignment, live chat, and full APIs. Business costs $25 a month billed annually, or USD 30 per agent per month with monthly payment. It allows unlimited agents and adds multi-channel support, ticket assignment rules, service levels, and automations. Premium costs $90 a month billed annually, or USD 120 per agent per month with monthly payment. It also allows unlimited agents and adds multi-brand management, time tracking, extended business rules, and free internal agents. The listed platform is an API.
Mixdesk
Mixdesk brings messaging, web chat, and email into a shared customer engagement workspace. Its channels include WhatsApp, Instagram, Facebook Messenger, TikTok Business, LINE, Telegram, web chat, in-app SDK, and email. AI Agents can respond using approved knowledge, qualify leads, take configured actions, and pass conversations to a human with context. Mixdesk says its AI Agent understands and replies in 27+ languages, with real-time two-way translation. Automation can route conversations to a team, agent, or AI, and supports follow-ups, broadcasts, and team workflows. Coze and Dify integrations are listed, alongside APIs, SDKs, and webhooks. All plans include unlimited teammates without per-seat fees. The Free plan includes 10 conversations, 10 connected channel accounts, 100 translation characters, and no AI messages; paid plans start at $49 per month. AI messages are metered separately, and providers bill third-party channel fees separately. Platforms include Android, iOS, web, and API.