Social Customer Service Software
Alternatives to Mixdesk
Mixdesk combines messaging, web chat and email in one workspace for sales, support and ecommerce teams. Its AI Agents answer from approved knowledge, qualify leads, take configured actions and pass conversations to people with context. Channels include WhatsApp, Instagram, Facebook Messenger, TikTok Business, LINE, Telegram, web chat, in-app SDK and email. Automation covers routing, follow-ups, broadcasts and team workflows, while replies can span 27+ languages with two-way translation. Android, iOS, web and API access support distributed teams.
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Deskero Deskero suits support teams needing shared inbox, portal, automation, SLA, and API features.
From $12/mo Free plan Web · Windows · iOS · Android9.3 Visit Specs - 02
eksis eksis suits creators, small businesses, and agencies managing several social accounts from a shared web workspace.
From $4/mo Free plan Web · API9.0 Visit Specs - 03 Soclo
Soclo is aimed at small and medium businesses, including shops, trades, salons, hospitality businesses, agencies and professional services.
From £7.99/mo Free plan Web · macOS · iOS · Android8.8 Visit Specs - 04 Emplifi From $1,249/mo Web · iOS · Android · API8.6 Visit Specs
- 05 Juphy From $19/mo Free trial Web8.6 Visit Specs
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ViralDashboard From $19/mo Free plan Web · iOS · Android · API8.5 Visit Specs - 07
Chattrik Omni Channel It suits teams that handle messages from social channels and website chat, especially those that need assignment, routing and internal notes.
From $14.99/mo Free trial Web · iOS · Android8.3 Visit Specs - 08
DelightChat DelightChat is aimed at small and medium-sized D2C and ecommerce brands operating lean teams.
From $29/mo Free trial Web · iOS · Android8.2 Visit Specs - 09
Sendiee Teambox Teambox suits support and sales teams handling conversations across supported messaging channels.
From $1.83/mo Free plan Web · Windows · macOS · iOS8.2 Visit Specs - 10
Respond.io Respond.io is intended for mid-market B2C businesses with high-volume customer conversations.
From $79/mo Free trial Web · iOS · Android · API8.1 Visit Specs - 11
SleekFlow SleekFlow suits businesses managing sales or support conversations across multiple channels.
From $49/mo Free trial Web · iOS · Android · API7.9 Visit Specs - 12
Trengo Trengo suits teams handling customer conversations across several channels that want shared inbox collaboration, routing and automation.
From €299/mo Free trial Web · Windows · macOS · iOS7.9 Visit Specs - 13
AmmarAI Smart Inbox It suits e-commerce stores, small support teams, sales-led businesses, and agencies that handle customer conversations across several channels.
From $9.99/mo Web7.7 Visit Specs - 14 Upcellia
Upcellia suits SMBs in Spain and Latin America that want shared customer messaging alongside lead capture, CRM, and sales workflows.
From $19/mo Free plan Web · iOS · Android7.7 Visit Specs - 15
Medal Social Inbox From $129/mo Web · iOS · Android7.6 Visit Specs - 16
Sprinklr Service Web · API7.5 Visit Specs - 17
BrandBastion Agent+ Web7.4 Visit Specs - 18 Pancake
It suits businesses handling customer conversations and orders across the listed messaging and commerce channels.
Free trial Web · iOS · Android · API7.4 Visit Specs - 19
NapoleonCat From $89/mo Web · iOS · Android7.2 Visit Specs - 20
Meridian Web7.1 Visit Specs - 21
Sociality.io From $99/mo Web · iOS · Android7.1 Visit Specs - 22 Superplural Omni
It suits support teams handling several messaging, social, email, and chat channels.
Web · iOS · Android · API7.1 Visit Specs - 23 Verint Social Web7.1 Visit Specs
- 24 Quiq RCS
It suits big brands and enterprise customer journeys in retail, hospitality, banking, insurance, healthcare, and airlines.
Web · API7.0 Visit Specs - 25 SVARA From $89/mo Web7.0 Visit Specs
- 26 Statusbrew Web6.7 Visit Specs
- 27 Suppogate Web · API6.7 Visit Specs
- 28 Social Serve Social Inbox 6.6 Visit Specs
- 29 Insta24 From €12/mo Web6.5 Visit Specs
- 30 ConvoHub Web6.4 Visit Specs
Choosing instead of Mixdesk
Switching decisions often come down to focus, cost and platform fit. Mixdesk offers a free plan and paid plans from $49 a month, but AI messages are metered separately and providers bill some channel fees separately. Every plan includes unlimited teammates. The alternatives below center on narrower jobs such as CRM lead management, territory routing, meeting dispatch, qualification chatbots or account intelligence. Consider whether your team needs a shared multichannel conversation workspace or deeper controls for a specific sales process, then compare integrations, deployment options, automation rules and pricing.