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SPECIFICTION
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Upcellia

upcellia.com

From $19/mo Free plan WebiOSAndroid
Visit upcellia.com
Spec score 7.7 #15 of 34 in Social Customer Service Software

What it is

Upcellia is an AI-powered business suite for small and midsize businesses in Spain and Latin America, combining lead capture, customer conversations, CRM, sales pipelines, automations, and AI agents. Its inbox brings together WhatsApp Business, Instagram, Facebook Messenger, TikTok, and Webchat, with threaded conversations assignable to agents or departments. Teams can add private notes, tags, custom contact fields, and conversation states, and manage multiple branches or mailboxes. Cellia, its AI engine, handles text, voice, and audio and is trained on each company’s documents and processes with defined operating limits. Leads can also be captured automatically from Facebook and TikTok or through custom web forms. The Free plan is free and includes one channel, one user, one mailbox, 100 conversations per month, 100 contacts, and two months of history. Paid plans range from Lite at $19 a month to Premium at $289 a month; Essential is $69 a month. There is no free trial. Upcellia is available on Android, iOS, and the web, and states that it complies with EU GDPR.

Spec sheet

Product
Upcellia is an AI-powered business suite for SMBs in Spain and Latin America covering lead capture, omnichannel inbox, webchat, CRM, sales pipeline, activities, automations and AI agents.Read 30 Sep 2026 · upcellia.com
Audience
The company says it serves real clients in Spain and Peru, including clinics, real estate, ecommerce, academies and marketing agencies.Read 30 Sep 2026 · upcellia.com
Integrations
The privacy policy lists integrations with Meta WhatsApp Cloud API, Facebook/Instagram Messaging and email; messages use Meta’s official API when enabled.Read 30 Sep 2026 · upcellia.com
Mobile apps
Upcellia links to downloads on Apple’s App Store and Google Play, alongside its app.upcellia.com web application.Read 30 Sep 2026 · upcellia.com
Support
Free, Essential and Advanced plans provide technical support via WhatsApp, while Premium adds priority WhatsApp support and scheduled meetings.Read 30 Sep 2026 · upcellia.com
Headquarters
Barcelona, SpainRead 28 Sep 2026 · upcellia.com
AI agents
Cellia is a multimodal AI engine that understands text, voice and audio and is trained on each company’s documents and processes with defined operating limits.Read 30 Sep 2026 · upcellia.com
Collaboration
Teams can use private internal notes, segmentation tags, contact custom fields, conversation states and multiple branches or mailboxes in one account.Read 30 Sep 2026 · upcellia.com
Data retention
Conversation history is retained according to plan for 2, 24, 36 or 48 months and then securely deleted unless law requires longer retention.Read 30 Sep 2026 · upcellia.com
Lead capture
Upcellia captures leads automatically from Facebook and TikTok and provides custom web forms.Read 30 Sep 2026 · upcellia.com
Security and compliance
Upcellia states that it complies with the EU GDPR, provides data access, rectification, deletion and portability rights, and has an appointed data protection officer.Read 30 Sep 2026 · upcellia.com
Unified inbox
The unified inbox centralizes WhatsApp Business, Instagram, Facebook Messenger, TikTok and Webchat, with threaded conversations and assignment to agents or departments.Read 30 Sep 2026 · upcellia.com
Upcoming products
The site lists Email Marketing and Upcellia Voice as coming soon; Voice is described as a virtual call center with live transcription and an AI assistant.Read 30 Sep 2026 · upcellia.com

Plans and prices

Free Free Gratis 1 channel · 1 user · 1 mailbox · 100 conversations/month · 100 contacts · 2-month history · 0 AI agents · 0 automations · 1 GB storage Read 30 Sep 2026 · upcellia.com
PricingPage.plans.lite.name $19 a month $19.00 / mes 1 channel · 1 user · 1 mailbox · unlimited conversations · unlimited contacts · 2-month history · WhatsApp campaigns · 0 AI agents · 1 GB storage Read 30 Sep 2026 · upcellia.com
Essential $69 a month $69.00 / mes 2 channels · 3 users · 3 mailboxes · 24-month history · 3 funnels · unlimited contacts · unlimited automations · 1 AI agent · 1,000 AI credits/month · 10 knowledge-base sources · 10 GB storage Read 30 Sep 2026 · upcellia.com
Advanced $139 a month $139.00 / mes 5 channels · 10 users · 5 mailboxes · 36-month history · 7 funnels · unlimited contacts · unlimited automations · 2 AI agents · 5,000 AI credits/month · 30 knowledge-base sources · 30 GB storage Read 30 Sep 2026 · upcellia.com
Premium $289 a month $289.00 / mes 10 channels · 25 users · 7 mailboxes · 48-month history · 15 funnels · unlimited contacts · unlimited automations · 3 AI agents · 15,000 AI credits/month · 100 knowledge-base sources · 100 GB storage Read 30 Sep 2026 · upcellia.com

Every Upcellia plan and price →

Strong points and limits

Strong points

  • Inbox combines five messaging and webchat channels.
  • Conversations can be assigned to agents or departments.
  • Cellia handles text, voice, and audio.
  • Available on Android, iOS, and web.

Limits

  • Free plan is limited to one channel and one user.
  • Free plan allows 100 conversations per month.
  • No free trial is offered.
  • Conversation history varies by plan, from 2 to 48 months.

Who it suits

Upcellia suits SMBs in Spain and Latin America that want shared customer messaging alongside lead capture, CRM, and sales workflows. Its Free plan may suit a small team that can work within one channel, one user, and 100 conversations per month.

Verdict

Upcellia combines customer messaging and sales tools, with plan limits that scale across channels, users, and AI agents. The free tier has tight capacity limits, while the paid plans begin at $19 a month.

Where Specifiction places it

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