Deskero vs Upcellia
Deskero
deskero.comUpcellia
upcellia.comSide by side
| Figure | Deskero | Upcellia |
|---|---|---|
| Price from | $12/mo | $19/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 4 | 5 |
| Spec score · Social Customer Service Software | 9.3 (#1) | 7.7 (#15) |
| Headquarters | London, United Kingdom | Barcelona, Spain |
| Integrations | Official integrations include Zapier, Gmail, Outlook, Magento and WordPress, while user listings also mention Twitter/X, Zendesk Sell, Adobe Commerce and Meta for Business. | The privacy policy lists integrations with Meta WhatsApp Cloud API, Facebook/Instagram Messaging and email; messages use Meta’s official API when enabled. |
| Support | Plan comparison lists knowledge-base and web-portal self-service, email support, and higher-tier 8x5 or 24x7 support options. | Free, Essential and Advanced plans provide technical support via WhatsApp, while Premium adds priority WhatsApp support and scheduled meetings. |
Plans
Upcellia
- FreeFree
- PricingPage.plans.lite.name$19 a month
- Essential$69 a month
- Advanced$139 a month
- Premium$289 a month
In their own words
Deskero
Deskero is a customer-support platform from a London-based maker founded in 2012. It combines a shared inbox, help center, customer portal, ticket automation, SLA management, and API access. The free Start plan costs nothing, includes one agent, and allows unlimited customers. Grow costs $9 a month billed annually, or USD 12 per agent per month with monthly payment; it supports up to five agents and adds social network ticketing, automatic assignment, live chat, and full APIs. Business costs $25 a month billed annually, or USD 30 per agent per month with monthly payment. It allows unlimited agents and adds multi-channel support, ticket assignment rules, service levels, and automations. Premium costs $90 a month billed annually, or USD 120 per agent per month with monthly payment. It also allows unlimited agents and adds multi-brand management, time tracking, extended business rules, and free internal agents. The listed platform is an API.
Upcellia
Upcellia is an AI-powered business suite for small and midsize businesses in Spain and Latin America, combining lead capture, customer conversations, CRM, sales pipelines, automations, and AI agents. Its inbox brings together WhatsApp Business, Instagram, Facebook Messenger, TikTok, and Webchat, with threaded conversations assignable to agents or departments. Teams can add private notes, tags, custom contact fields, and conversation states, and manage multiple branches or mailboxes. Cellia, its AI engine, handles text, voice, and audio and is trained on each company’s documents and processes with defined operating limits. Leads can also be captured automatically from Facebook and TikTok or through custom web forms. The Free plan is free and includes one channel, one user, one mailbox, 100 conversations per month, 100 contacts, and two months of history. Paid plans range from Lite at $19 a month to Premium at $289 a month; Essential is $69 a month. There is no free trial. Upcellia is available on Android, iOS, and the web, and states that it complies with EU GDPR.