Mixdesk vs Upcellia
Mixdesk
mixdesk.comUpcellia
upcellia.comSide by side
| Figure | Mixdesk | Upcellia |
|---|---|---|
| Price from | $49/mo | $19/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 4 | 5 |
| Spec score · Social Customer Service Software | 9.0 (#3) | 7.7 (#15) |
| AI Agents | AI Agents can be configured with a role, tone, goals and knowledge bases, then assigned to conversations through automated workflows. | Cellia is a multimodal AI engine that understands text, voice and audio and is trained on each company’s documents and processes with defined operating limits. |
| Headquarters | LinkedIn lists Mixdesk headquarters in Hong Kong, Hong Kong. | Barcelona, Spain |
| Integrations | Mixdesk supports integrations through APIs, webhooks, SDKs and other system connections; listed third-party AI agent connections include Coze and Dify. | The privacy policy lists integrations with Meta WhatsApp Cloud API, Facebook/Instagram Messaging and email; messages use Meta’s official API when enabled. |
| Product | Mixdesk is an AI customer engagement platform that combines messaging channels, automation, AI Agents and human collaboration in one workspace. | Upcellia is an AI-powered business suite for SMBs in Spain and Latin America covering lead capture, omnichannel inbox, webchat, CRM, sales pipeline, activities, automations and AI agents. |
| Support | Mixdesk publishes support standards listing 24/7 website live support across its plans, with priority support for Expert. | Free, Essential and Advanced plans provide technical support via WhatsApp, while Premium adds priority WhatsApp support and scheduled meetings. |
Plans
Upcellia
- FreeFree
- PricingPage.plans.lite.name$19 a month
- Essential$69 a month
- Advanced$139 a month
- Premium$289 a month
In their own words
Mixdesk
Mixdesk brings messaging, web chat, and email into a shared customer engagement workspace. Its channels include WhatsApp, Instagram, Facebook Messenger, TikTok Business, LINE, Telegram, web chat, in-app SDK, and email. AI Agents can respond using approved knowledge, qualify leads, take configured actions, and pass conversations to a human with context. Mixdesk says its AI Agent understands and replies in 27+ languages, with real-time two-way translation. Automation can route conversations to a team, agent, or AI, and supports follow-ups, broadcasts, and team workflows. Coze and Dify integrations are listed, alongside APIs, SDKs, and webhooks. All plans include unlimited teammates without per-seat fees. The Free plan includes 10 conversations, 10 connected channel accounts, 100 translation characters, and no AI messages; paid plans start at $49 per month. AI messages are metered separately, and providers bill third-party channel fees separately. Platforms include Android, iOS, web, and API.
Upcellia
Upcellia is an AI-powered business suite for small and midsize businesses in Spain and Latin America, combining lead capture, customer conversations, CRM, sales pipelines, automations, and AI agents. Its inbox brings together WhatsApp Business, Instagram, Facebook Messenger, TikTok, and Webchat, with threaded conversations assignable to agents or departments. Teams can add private notes, tags, custom contact fields, and conversation states, and manage multiple branches or mailboxes. Cellia, its AI engine, handles text, voice, and audio and is trained on each company’s documents and processes with defined operating limits. Leads can also be captured automatically from Facebook and TikTok or through custom web forms. The Free plan is free and includes one channel, one user, one mailbox, 100 conversations per month, 100 contacts, and two months of history. Paid plans range from Lite at $19 a month to Premium at $289 a month; Essential is $69 a month. There is no free trial. Upcellia is available on Android, iOS, and the web, and states that it complies with EU GDPR.