DelightChat vs Mixdesk
DelightChat
delightchat.io
Mixdesk
mixdesk.comSide by side
| Figure | DelightChat | Mixdesk |
|---|---|---|
| Price from | $29/mo | $49/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 3 | 4 |
| Spec score · Social Customer Service Software | 8.2 (#9) | 9.0 (#3) |
| Automation | Automations can send replies, assign tickets, add tags, and support self-service order tracking and help articles. | A visual workflow builder supports triggers, conditions and actions without requiring code. |
| Channels | The shared inbox supports WhatsApp, Instagram DMs and comments, Facebook Messenger and comments, email, and live chat. | Supported channels include WhatsApp, Instagram, Facebook Messenger, TikTok, LINE, Telegram, website chat and email. |
| Integrations | The pricing page lists Shopify Flow integration for triggering WhatsApp messages from workflows. | Mixdesk supports integrations through APIs, webhooks, SDKs and other system connections; listed third-party AI agent connections include Coze and Dify. |
| Pricing limits | Plans have monthly ticket and marketing-contact allowances, with extra usage priced per additional tickets or contacts. | AI messages are metered separately from conversations, and third-party channel fees such as WhatsApp fees are billed separately by providers. |
| Product | DelightChat combines an omnichannel customer support inbox with WhatsApp marketing for ecommerce brands. | Mixdesk is an AI customer engagement platform that combines messaging channels, automation, AI Agents and human collaboration in one workspace. |
| Security | The privacy policy says DelightChat has technical and organizational measures designed to protect personal information and identifies AWS as its cloud computing service provider. | The privacy policy says the company uses encryption, anonymization, access controls and security audits to protect user information. |
| Support | The pricing page lists email and WhatsApp support, with response-time targets of 24 working hours on Startup, 8 on Scale, and 4 on Growth. | Mixdesk publishes support standards listing 24/7 website live support across its plans, with priority support for Expert. |
Plans
In their own words
DelightChat
DelightChat combines an omnichannel support inbox with WhatsApp marketing for ecommerce brands. The shared inbox handles WhatsApp, Instagram messages and comments, Facebook Messenger messages and comments, email, and live chat. Shopify integration shows customer and order details and lets agents view, edit, refund, duplicate, or cancel orders from the dashboard. WhatsApp tools include broadcasts, abandoned-cart recovery, order notifications, cash-on-delivery verification, and opt-out management. Automations can send replies, assign tickets, add tags, and support self-service order tracking and help articles. Shopify Flow can trigger WhatsApp messages from workflows. A GPT-powered drafting and rewriting assistant is available as a paid add-on with monthly free usage limits. Plans start at $29/mo with a 14-day trial and no free plan. Startup includes 500 tickets, 2,500 contacts, five team members, and three support channels monthly. WhatsApp charges are extra and vary by message category and customer country.
Mixdesk
Mixdesk brings messaging, web chat, and email into a shared customer engagement workspace. Its channels include WhatsApp, Instagram, Facebook Messenger, TikTok Business, LINE, Telegram, web chat, in-app SDK, and email. AI Agents can respond using approved knowledge, qualify leads, take configured actions, and pass conversations to a human with context. Mixdesk says its AI Agent understands and replies in 27+ languages, with real-time two-way translation. Automation can route conversations to a team, agent, or AI, and supports follow-ups, broadcasts, and team workflows. Coze and Dify integrations are listed, alongside APIs, SDKs, and webhooks. All plans include unlimited teammates without per-seat fees. The Free plan includes 10 conversations, 10 connected channel accounts, 100 translation characters, and no AI messages; paid plans start at $49 per month. AI messages are metered separately, and providers bill third-party channel fees separately. Platforms include Android, iOS, web, and API.