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SPECIFICTION
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Superplural Omni

superplural.com

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Spec score 7.1 #23 of 34 in Social Customer Service Software

What it is

Superplural Omni is a paid customer-support workspace that combines conversations from messaging, social media, email, and website live chat in one shared inbox. Listed channels include WhatsApp, Instagram, Facebook, Telegram, email, and website live chat. Its AI assistant learns from help-center content, past chats, and FAQs to suggest replies, find articles, and translate messages automatically. The help center supports article categories and AI-powered natural-language search. Teams can use private notes, mentions, internal discussions, and assignment rules; automation can assign, tag, and route conversations. Analytics report response times, resolution rates, and team performance, while one account can manage multiple brands or projects. Omni advertises an API and webhooks, plus a mobile app for replying on the go; specific mobile operating systems are not named. The maker says it handles channel setup, widget customization, and team onboarding without technical work from the customer. Pricing is on request. Platforms listed are Android, iOS, web, and API.

Spec sheet

Purpose
Superplural Omni brings customer conversations from multiple channels into one shared inbox with an AI assistant.Read 7 Oct 2026 · superplural.com
Product
Omni combines customer conversations across messaging, social media, email, and live chat in one shared inbox, with an AI assistant.Read 7 Oct 2026 · superplural.com
Security
The linked company privacy policy says it uses commercially acceptable measures to protect personal data but cannot guarantee absolute security.Read 7 Oct 2026 · superplural.com
Headquarters
São Paulo, BrazilRead 28 Sep 2026 · superplural.com
AI assistance
Its AI agent learns from help center content, past chats, and FAQs to suggest replies, find articles, and translate messages.Read 7 Oct 2026 · superplural.com
AI assistant
The AI assistant learns from the help center, past chats, and FAQs to suggest answers and find articles.Read 7 Oct 2026 · superplural.com
Analytics
The dashboard reports response times, resolution rates, and team performance.Read 7 Oct 2026 · superplural.com
API and webhooks
Omni advertises an API and webhooks for connecting existing tools and workflows.Read 7 Oct 2026 · superplural.com
Automation
Rules can automatically assign, tag, and route conversations.Read 7 Oct 2026 · superplural.com
Channels
The listed channels are WhatsApp, Instagram, Facebook, Telegram, email, and website live chat.Read 7 Oct 2026 · superplural.com
Help center
Omni includes a searchable help center with AI-powered search and article categories.Read 7 Oct 2026 · superplural.com
Knowledge base
The help center supports article categories and AI-powered search for natural-language queries.Read 7 Oct 2026 · superplural.com
Maker legal entity
The maker's terms identify the company as Superplural Tecnologia e Marketing, Unipessoal LDA, with an address in Lisbon, Portugal.Read 7 Oct 2026 · superplural.com
Mobile access
The product page says its mobile app lets teams reply to customers on the go, but it does not name specific mobile operating systems.Read 7 Oct 2026 · superplural.com
Mobile app
The product page advertises a mobile app for replying to customers on the go.Read 7 Oct 2026 · superplural.com
Multiple brands
One account can manage conversations for multiple brands or projects.Read 7 Oct 2026 · superplural.com
Pricing
The Omni product page invites visitors to book a demo and does not state plan prices.Read 7 Oct 2026 · superplural.com
Setup
The maker says it sets up channels, customizes the widget, and onboards the team without requiring technical work from the customer.Read 7 Oct 2026 · superplural.com
Team collaboration
Teams can use private notes, mentions, internal discussions, and assignment rules on conversations.Read 7 Oct 2026 · superplural.com
Team tools
Teams can use private notes, mentions, assignment rules, and automation rules to assign, tag, and route conversations.Read 7 Oct 2026 · superplural.com
Translation
The AI assistant offers automatic translation for multilingual support.Read 7 Oct 2026 · superplural.com

Strong points and limits

Strong points

  • Unifies six listed customer channels
  • AI suggests replies and translates messages
  • Supports team notes and assignment rules
  • Provides response and resolution analytics
  • Offers API, webhooks, and mobile access

Limits

  • Pricing is available only on request
  • Specific mobile operating systems are not named
  • Security cannot be guaranteed absolutely
  • AI suggestions depend on supplied help content and chats

Who it suits

It suits support teams handling several messaging, social, email, and chat channels. Multi-brand teams needing shared assignments, automation, and AI-assisted replies may fit its stated audience.

Verdict

Omni brings multichannel conversations, collaboration, automation, analytics, and an AI assistant into one inbox. Its channel list and integration options are clear, while pricing and detailed mobile support require clarification.

Where Specifiction places it

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