Mixdesk vs ViralDashboard
Mixdesk
mixdesk.com
ViralDashboard
viraldashboard.ioSide by side
| Figure | Mixdesk | ViralDashboard |
|---|---|---|
| Price from | $49/mo | $19/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 10 |
| Spec score · Social Customer Service Software | 9.0 (#3) | 8.5 (#7) |
| API | The API reference describes token-authenticated access to conversations, contacts and other data, and notes that conversation query data is limited to the most recent six months. | The product offers a REST API for posts, accounts, and analytics, outbound webhooks for publish and failure events, and scoped API keys per workspace. |
| Automation | A visual workflow builder supports triggers, conditions and actions without requiring code. | Automation includes keyword message assignment, tagging, auto-archiving, moderation, alerts and campaign sequences. |
| Developer documentation | The help center groups documentation for the JavaScript chat widget, Android and iOS SDKs, APIs and webhooks. | Documentation includes quickstart, authentication, scopes, errors, pagination, rate limits, webhooks, OAuth, asynchronous jobs and an OpenAPI reference. |
| Founded | Mixdesk's journey began with Meiqia in 2014, helping businesses talk to customers online; Mixdesk launched in 2024 as a global brand. | 2024 |
| Funding | The opened Crunchbase company profile did not provide a visible funding amount or funding round. | Crunchbase displays no verifiable funding amount; its funding entries are placeholder events dated January 1, 1970. |
| Integrations | Mixdesk supports integrations through APIs, webhooks, SDKs and other system connections; listed third-party AI agent connections include Coze and Dify. | The service advertises Zapier and Make connectors plus native Slack, Microsoft Teams, HubSpot, Salesforce, Canva, Google Drive, Unsplash and Giphy connections. |
| Intended users | Mixdesk describes its audience as global sales, support and ecommerce teams serving customers across channels and languages. | The maker presents the product for solo creators and businesses, growing marketing teams, agencies, and organizations with custom requirements. |
| Product | Mixdesk is an AI customer engagement platform that combines messaging channels, automation, AI Agents and human collaboration in one workspace. | ViralDashboard describes itself as an AI-powered platform for publishing to social networks, managing messages in a unified inbox, creating designs, and producing reports. |
| Rating on Capterra | 0.0 out of 5 from 0 reviews | 0.0 out of 5 from 0 reviews |
| Rating on GetApp | 0 out of 5 from 0 reviews | 0 out of 5 from 0 reviews |
| Security | The privacy policy says the company uses encryption, anonymization, access controls and security audits to protect user information. | The security page says production runs on AWS with Frankfurt primary hosting, US East failover, private subnets, multi-AZ deployment and Cloudflare DDoS protection. |
| Support | Mixdesk publishes support standards listing 24/7 website live support across its plans, with priority support for Expert. | Pricing lists email support for Creator, priority support for Pro and Business, a dedicated account manager for Agency, phone and Slack for White-Label, and 24/7 dedicated support for Enterprise. |
Plans
ViralDashboard
- FreeFree
- StarterPriced on request
- GrowthPriced on request
- Agency$149 a month
- White-Label$299 a month
- EnterprisePriced on request
- Creator$19 a month
- Pro$49 a month
- Business$89 a month
- AI credits pack$100, paid once
In their own words
Mixdesk
Mixdesk brings messaging, web chat, and email into a shared customer engagement workspace. Its channels include WhatsApp, Instagram, Facebook Messenger, TikTok Business, LINE, Telegram, web chat, in-app SDK, and email. AI Agents can respond using approved knowledge, qualify leads, take configured actions, and pass conversations to a human with context. Mixdesk says its AI Agent understands and replies in 27+ languages, with real-time two-way translation. Automation can route conversations to a team, agent, or AI, and supports follow-ups, broadcasts, and team workflows. Coze and Dify integrations are listed, alongside APIs, SDKs, and webhooks. All plans include unlimited teammates without per-seat fees. The Free plan includes 10 conversations, 10 connected channel accounts, 100 translation characters, and no AI messages; paid plans start at $49 per month. AI messages are metered separately, and providers bill third-party channel fees separately. Platforms include Android, iOS, web, and API.
ViralDashboard
ViralDashboard has no write-up on Specifiction yet; its figures are above.