Quiq RCS
quiq.com
What it is
Quiq RCS is part of Quiq’s enterprise agentic AI platform for launching, customizing, and controlling AI agents across customer journeys. It supports RCS Business Messaging together with SMS, web chat, WhatsApp, Apple Messages for Business, Facebook Messenger, and Instagram. Google RCS capabilities include text, images, GIFs, videos, links, replies, buttons, carousel cards, times, payments, and authentication. Rich messaging abstractions add selectable replies, time choices, cards, carousels, authentication requests, payment requests, and workflow actions linked to responses. Support varies by channel: Quiq Replies, Times, and Carousel Cards are not native to SMS and may appear as text or shortened links. Quiq lists CRM integrations for Salesforce, Zendesk, Oracle, SAP, Microsoft Dynamics 365, Kustomer, and Freshdesk, plus contact-center integrations including RingCentral, Cisco, Five9, Genesys, Amazon Connect, and LivePerson. Open APIs can connect other tools. Quiq creates a cloud tenant, and implementation may take one to four weeks depending on site complexity. Pricing is usage-based, with payment for conversations used.
Spec sheet
- Product
- Quiq describes its offering as an enterprise agentic AI platform for launching, customizing, and controlling AI agents across the customer journey.Read 4 Oct 2026 · quiq.com
- Integrations
- Quiq lists prebuilt CRM integrations including Salesforce, Zendesk, Oracle, SAP, Microsoft Dynamics 365, Kustomer, and Freshdesk, plus contact center integrations such as RingCentral, Cisco, Five9, Genesys, Amazon Connect, and LivePerson.Read 4 Oct 2026 · quiq.com
- Headquarters
- Bozeman, Montana, United StatesRead 4 Oct 2026 · quiq.com
- AI data handling
- Quiq says its LLM provider contracts prohibit using customer data for model training and that conversation context is passed fresh on each turn without persisting in the model between sessions.Read 4 Oct 2026 · quiq.com
- Channel limitation
- Rich messaging support varies by channel; for example, Quiq Replies, Times, and Carousel Cards are not native to SMS and may render as text or a shortened link.Read 4 Oct 2026 · knowledge.quiq.com
- Custom integrations
- Quiq says its open APIs can connect to CRM, CCaaS, or other business tools beyond the listed prebuilt integrations.Read 4 Oct 2026 · quiq.com
- Hosting and implementation
- Quiq says it creates a cloud tenant for customers and that implementation may take one to four weeks depending on site complexity.Read 4 Oct 2026 · knowledge.quiq.com
- Messaging features
- Quiq’s rich messaging abstractions include selectable replies, time choices, cards, carousels, authentication requests, payment requests, and response-linked workflow actions.Read 4 Oct 2026 · knowledge.quiq.com
- RCS capabilities
- For Google RCS, Quiq lists support for text, images, GIFs, videos, links, replies, buttons, carousel cards, times, payments, and authentication.Read 4 Oct 2026 · knowledge.quiq.com
- RCS channel
- Quiq supports RCS Business Messaging alongside SMS, web chat, WhatsApp, Apple Messages for Business, Facebook Messenger, and Instagram.Read 4 Oct 2026 · knowledge.quiq.com
- RCS onboarding
- Quiq says it helps customers with Google RCS and Verified SMS registration and directs interested customers to contact their Quiq account manager.Read 4 Oct 2026 · knowledge.quiq.com
- Security and compliance
- Quiq states that it maintains SOC 2 Type II, HIPAA, GDPR, CCPA, and EU AI Act compliance standards and encrypts data in transit and at rest.Read 4 Oct 2026 · quiq.com
- Target customers
- Quiq describes its platform as built for big brands and enterprise customer journeys, and lists industries including retail, hospitality, banking, insurance, healthcare, and airlines.Read 4 Oct 2026 · quiq.com
Plans and prices
Quiq agentic AI platform Priced on request Usage-based pricing; pay for conversations used Read 4 Oct 2026 · quiq.com
Strong points and limits
Strong points
- Supports RCS plus major messaging channels
- Rich cards, replies, payments, and authentication
- Lists broad CRM and contact-center integrations
- Open APIs support custom connections
- Human handoff is available
Limits
- Rich messaging varies by channel
- Implementation may take one to four weeks
- Usage is billed by conversations
Who it suits
It suits big brands and enterprise customer journeys in retail, hospitality, banking, insurance, healthcare, and airlines. Teams needing RCS alongside other messaging channels may use its integrations and handoff options.
Verdict
Quiq RCS combines RCS features with a wider agentic AI and messaging platform. Confirm channel rendering, conversation volumes, and integration requirements before requesting a usage-based quote.
Where Specifiction places it
- Customer Service Automation Software#17 of 266.8
- Enterprise AI Chatbots Software#17 of 256.7
- Social Customer Service Software#25 of 347.0
