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SPECIFICTION
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Meridian

bonbell.net

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Visit bonbell.net
Spec score 7.1 #21 of 34 in Social Customer Service Software

Spec sheet

Product
Meridian combines customer conversations from WhatsApp, Instagram and Facebook Messenger in a shared inbox with tickets, an AI agent, campaigns, contacts and reports.Read 9 Oct 2026 · bonbell.net
Audience
The product is described for support and sales teams and online shops handling customer conversations across WhatsApp, Instagram and Facebook.Read 9 Oct 2026 · bonbell.net
Security
The FAQ lists two-factor authentication with recovery codes, active session controls, role-based access, encrypted channel credentials and an audit trail of sensitive changes.Read 9 Oct 2026 · bonbell.net
Maker
The site identifies Bonbell as the maker of Meridian.Read 9 Oct 2026 · bonbell.net
AI agent
The AI agent answers from provided written answers, files, web pages and saved replies, and hands conversations to a person when it lacks an answer or a handover rule applies.Read 9 Oct 2026 · bonbell.net
AI models
The listed AI model providers are OpenAI, Anthropic, Google, DeepSeek and Moonshot.Read 9 Oct 2026 · bonbell.net
Campaigns
WhatsApp campaigns use approved templates and can check recipients, schedule sends, set sending pace and report delivery outcomes.Read 9 Oct 2026 · bonbell.net
Contacts
Contact profiles include details, notes, conversation history, channels and marketing consent; CSV import and export are supported.Read 9 Oct 2026 · bonbell.net
Data requests
Data export and deletion are available on request, according to the FAQ.Read 9 Oct 2026 · bonbell.net
Languages
The AI agent can respond in the customer’s language or a selected language, and the site says the app interface is in English.Read 9 Oct 2026 · bonbell.net
Meta channels
Meridian connects a business’s own WhatsApp Business account, Instagram business account and Facebook Page through Meta’s official APIs.Read 9 Oct 2026 · bonbell.net
Platform
Meridian runs in a browser on desktop, tablet and phone; the FAQ says there is no app to install.Read 9 Oct 2026 · bonbell.net
Routing and reports
Queues support round-robin or least-busy assignment with agent workload limits, and reports can be exported to CSV or PDF.Read 9 Oct 2026 · bonbell.net
Shared inbox
Conversations have six ticket states, priority, tags, internal notes and an owner, with live updates for the team.Read 9 Oct 2026 · bonbell.net

Plans and prices

Usage-based Price not published Messages sent and received and AI replies are paid from a prepaid balance; AI can instead use your own provider key for a fixed monthly fee. Spend limit set by customer · itemized monthly statement · no listed fixed price Read 9 Oct 2026 · bonbell.net

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