Pancake

Social Customer Service Software

Free trialAndroidAPIiOSWeb

7.0#7 of 35

Overview

Pancake is ranked #7 of 35 in social customer service software on Specifiction. It runs on Android, API, iOS, Web. There is no free plan. A free trial is offered.

Pancake plans and pricing

All plans

Standard Not published 3 platforms · 3 users · 6 months · no support pancake.id · 3 Oct 2026

Small Not published 1 platform · 3 users · 6 months · no support pancake.id · 3 Oct 2026

Business Not published 6 platforms · 10 users · 6 months · no support pancake.id · 3 Oct 2026

Compared on social customer service software

Free plan: Nopancake.biz
Social accounts: 1pancake.biz
Unified social inbox: Yespancake.biz
Comment management: Yespancake.biz
Reply automation: Yespancake.biz
Team assignment: Yespancake.biz
Mobile app: Yespancake.biz

Facts

Product: Pancake combines customer conversations from multiple channels in one business messaging platform.pancake.biz · 3 Oct 2026
Features: Features include conversation assignment, filters and tags, automatic quick replies, user permissions, order tracking, CRM, analytics, and API access.pancake.id · 3 Oct 2026
Sales workflows: Pancake can capture orders from conversations and livestreams and use conversion event data to optimize advertising.pancake.biz · 3 Oct 2026
Integrations: Pancake documentation lists connections including Facebook, Instagram, TikTok, Shopee, Lazada, Google Messaging, WhatsApp, Zalo, Line, Tokopedia, and website chat.docs.pancake.biz · 3 Oct 2026
API: Pancake provides a public API token and webhooks that send real-time event payloads to an HTTPS server.docs.pancake.biz · 3 Oct 2026
Security: Pancake advises users to keep API tokens out of client-side code, browser extensions, and public repositories, and to revoke compromised tokens.docs.pancake.biz · 3 Oct 2026
Mobile apps: The maker’s site links to Pancake apps on the Apple App Store and Google Play.pancake.id · 3 Oct 2026
Trial: The pricing page advertises a 14-day free trial with unlimited features.pancake.id · 3 Oct 2026
Support: The pricing page lists customer support by chat, online meeting, or onsite, while the Small, Standard, and Business plan summaries each say no support.pancake.id · 3 Oct 2026
Intended users: The maker describes Small as suitable for individual businesses and early-stage e-commerce, Standard for SMEs, and Business for companies with many customers.pancake.id · 3 Oct 2026

Company

Headquarters: Hanoi, Vietnampancake.biz · 28 Sept 2026
Headquarters: The maker lists its headquarters at Vinhomes Smart City, Tay Mo, Hanoi, Vietnam.pancake.id · 3 Oct 2026