Deskero vs Pancake
Deskero
deskero.comPancake
pancake.bizSide by side
| Figure | Deskero | Pancake |
|---|---|---|
| Price from | $12/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 3 |
| Spec score · Social Customer Service Software | 9.3 (#1) | 7.4 (#19) |
| API | Deskero offers a proprietary RESTful API that can read, insert, modify and delete customer, ticket, knowledge-base and agent data. | Pancake provides a public API token and webhooks that send real-time event payloads to an HTTPS server. |
| Headquarters | London, United Kingdom | The maker lists its headquarters at Vinhomes Smart City, Tay Mo, Hanoi, Vietnam. |
| Integrations | Official integrations include Zapier, Gmail, Outlook, Magento and WordPress, while user listings also mention Twitter/X, Zendesk Sell, Adobe Commerce and Meta for Business. | Pancake documentation lists connections including Facebook, Instagram, TikTok, Shopee, Lazada, Google Messaging, WhatsApp, Zalo, Line, Tokopedia, and website chat. |
| Support | Plan comparison lists knowledge-base and web-portal self-service, email support, and higher-tier 8x5 or 24x7 support options. | The pricing page lists customer support by chat, online meeting, or onsite, while the Small, Standard, and Business plan summaries each say no support. |
Plans
In their own words
Deskero
Deskero is a customer-support platform from a London-based maker founded in 2012. It combines a shared inbox, help center, customer portal, ticket automation, SLA management, and API access. The free Start plan costs nothing, includes one agent, and allows unlimited customers. Grow costs $9 a month billed annually, or USD 12 per agent per month with monthly payment; it supports up to five agents and adds social network ticketing, automatic assignment, live chat, and full APIs. Business costs $25 a month billed annually, or USD 30 per agent per month with monthly payment. It allows unlimited agents and adds multi-channel support, ticket assignment rules, service levels, and automations. Premium costs $90 a month billed annually, or USD 120 per agent per month with monthly payment. It also allows unlimited agents and adds multi-brand management, time tracking, extended business rules, and free internal agents. The listed platform is an API.
Pancake
Pancake combines customer conversations from multiple channels in a business messaging platform. Teams can assign conversations, use filters and tags, send automatic quick replies, and manage user permissions. The product also includes CRM, analytics, and order tracking. Businesses can capture orders from conversations and livestreams and use conversion event data to optimize advertising. Documented connections include Facebook, Instagram, TikTok, Shopee, Lazada, Google Messaging, WhatsApp, Zalo, Line, Tokopedia, and website chat. API access uses a public API token, and webhooks send real-time event payloads to an HTTPS server. The maker's site links to iOS and Android apps; web and API are also listed platforms. Pancake is based in Hanoi, Vietnam. It has no free plan, but advertises a 14-day free trial with unlimited features. Small, Standard, and Business plan summaries list platform and user counts, a six-month term, and no support. The maker describes Small for individual businesses and early-stage e-commerce, Standard for SMEs, and Business for companies with many customers.