Mixdesk vs Respond.io
Mixdesk
mixdesk.com
Respond.io
respond.ioSide by side
| Figure | Mixdesk | Respond.io |
|---|---|---|
| Price from | $49/mo | $79/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 4 |
| Spec score · Social Customer Service Software | 9.0 (#3) | 8.1 (#11) |
| Founded | Mixdesk's journey began with Meiqia in 2014, helping businesses talk to customers online; Mixdesk launched in 2024 as a global brand. | 2017 |
| Headquarters | LinkedIn lists Mixdesk headquarters in Hong Kong, Hong Kong. | Kuala Lumpur, Malaysia |
| Integrations | Mixdesk supports integrations through APIs, webhooks, SDKs and other system connections; listed third-party AI agent connections include Coze and Dify. | Listed integrations include WhatsApp Business Platform, TikTok, Facebook Messenger, HubSpot, Salesforce, Google Calendar, Calendly, Zapier, and Google Sheets. |
| Product | Mixdesk is an AI customer engagement platform that combines messaging channels, automation, AI Agents and human collaboration in one workspace. | Respond.io is a customer conversation platform for managing chats, calls, and campaigns across channels, with human teams and AI Agents working together. |
| Support | Mixdesk publishes support standards listing 24/7 website live support across its plans, with priority support for Expert. | The site advertises 24/7 human and AI support and lists scheduled success calls and an onboarding program among plan features. |
Plans
Respond.io
- Starter$79 a month
- Growth$159 a month
- Advanced$279 a month
- EnterprisePriced on request
In their own words
Mixdesk
Mixdesk brings messaging, web chat, and email into a shared customer engagement workspace. Its channels include WhatsApp, Instagram, Facebook Messenger, TikTok Business, LINE, Telegram, web chat, in-app SDK, and email. AI Agents can respond using approved knowledge, qualify leads, take configured actions, and pass conversations to a human with context. Mixdesk says its AI Agent understands and replies in 27+ languages, with real-time two-way translation. Automation can route conversations to a team, agent, or AI, and supports follow-ups, broadcasts, and team workflows. Coze and Dify integrations are listed, alongside APIs, SDKs, and webhooks. All plans include unlimited teammates without per-seat fees. The Free plan includes 10 conversations, 10 connected channel accounts, 100 translation characters, and no AI messages; paid plans start at $49 per month. AI messages are metered separately, and providers bill third-party channel fees separately. Platforms include Android, iOS, web, and API.
Respond.io
Respond.io is a customer conversation platform for managing chats, calls, and campaigns across channels, with human teams and AI Agents working together. It is aimed at mid-market B2C businesses handling high volumes of customer conversations. AI Agents can answer enquiries, qualify leads, update CRMs, recommend products, book appointments, and route conversations. The unified inbox can bring WhatsApp Business Calls, Messenger Calls, VoIP, messages, and emails into a single customer thread. Listed integrations include WhatsApp Business Platform, TikTok, Facebook Messenger, HubSpot, Salesforce, Google Calendar, Calendly, Zapier, and Google Sheets. Respond.io states that it is GDPR compliant and ISO 27001 certified, with data encrypted in transit and at rest and databases backed up daily. Plans start with Starter at $79/month for five users; Growth and Advanced list ten users, while Enterprise allows unlimited users. A free seven-day trial does not require a credit card, but there is no free plan. WhatsApp fees are separate from the subscription and charged by Meta based on usage.