Deskero vs Emplifi
Deskero
deskero.comEmplifi
emplifi.ioSide by side
| Figure | Deskero | Emplifi |
|---|---|---|
| Price from | $12/mo | $1,249/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 11 |
| Spec score · Social Customer Service Software | 9.3 (#1) | 8.6 (#5) |
| API access | Yes | The public API is not enabled by default and must be requested through Emplifi Support or a customer-success manager. |
| API documentation | The developer guide says API access requires a client ID and an authorized API token configured in account security settings. | The API reference documents REST access, OAuth steps, authorization codes, access tokens, refreshing and revocation, but access is restricted to Emplifi customers. |
| Free plan | Yes | No |
| Google Play listing | The Android listing shows 1K+ downloads, PEGI 3 content classification, a March 31, 2026 update and no displayed star-rating count. | The Android listing shows 5K+ downloads and does not display a rating in the reviewed page. |
| Headquarters | London, United Kingdom | Columbus, Ohio, United States |
| Integrations | Official integrations include Zapier, Gmail, Outlook, Magento and WordPress, while user listings also mention Twitter/X, Zendesk Sell, Adobe Commerce and Meta for Business. | Emplifi advertises direct API access and integrations with existing technology stacks, while documentation lists commerce, loyalty, visual-marketing, SMS, ESP and other connectors. |
| Licence | Deskero is proprietary hosted software; its terms grant limited service access, reserve intellectual-property rights and prohibit decompilation or reverse engineering. | Emplifi presents a proprietary enterprise SaaS platform rather than open-source software. |
| Rating on Capterra | 4.7 out of 5 from 112 reviews | 4.2 out of 5 from 38 reviews |
| Rating on G2 | 4.3 out of 5 from 64 reviews | 4.4 out of 5 from 382 reviews |
| Rating on GetApp | 4.7 out of 5 from 112 reviews | 4.2 out of 5 from 38 reviews |
| Rating on Software Advice | 4.7 out of 5 from 112 reviews | 4.2 out of 5 from 38 reviews |
| Rating on TrustRadius | 5 out of 10 from 1 review | 8.9 out of 10 from 219 reviews and ratings |
| Support | Plan comparison lists knowledge-base and web-portal self-service, email support, and higher-tier 8x5 or 24x7 support options. | Customers needing technical help can visit the Emplifi Customer Center or create a support ticket. |
| What it does | Deskero is a cloud help-desk platform that centralizes customer requests from email, chat, web, phone and social networks. | Emplifi Fuel is an enterprise platform combining social marketing, social commerce and social customer care under one AI intelligence layer. |
Plans
Emplifi
- Social Marketing Essential$1,249 a month
- Social Marketing Advanced$2,499 a month
- Essential$1,249 a month
- Advanced$2,499 a month
- IntelligentPriced on request
- Social Care AdvancedPriced on request
- Social Care EssentialPriced on request
- Social Care IntelligentPriced on request
- Social Commerce AdvancedPriced on request
- Social Commerce EssentialPriced on request
In their own words
Deskero
Deskero is a customer-support platform from a London-based maker founded in 2012. It combines a shared inbox, help center, customer portal, ticket automation, SLA management, and API access. The free Start plan costs nothing, includes one agent, and allows unlimited customers. Grow costs $9 a month billed annually, or USD 12 per agent per month with monthly payment; it supports up to five agents and adds social network ticketing, automatic assignment, live chat, and full APIs. Business costs $25 a month billed annually, or USD 30 per agent per month with monthly payment. It allows unlimited agents and adds multi-channel support, ticket assignment rules, service levels, and automations. Premium costs $90 a month billed annually, or USD 120 per agent per month with monthly payment. It also allows unlimited agents and adds multi-brand management, time tracking, extended business rules, and free internal agents. The listed platform is an API.