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SPECIFICTION
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Hear

hear.ai

WebAPI
Visit hear.ai
Spec score 7.4 #12 of 30 in Contact Center Analytics Software

What it is

Hear is a conversation intelligence platform for contact centers that captures calls, chats, and tickets to help teams understand customer interactions and their causes. It automates interaction reviews and provides contextual performance insights and personalized coaching for agents. Hear says it monitors all interactions for compliance and can detect issues and send alerts in real time. For AI agent conversations, its monitoring model scores more than 60 behavioral signals without manual configuration; it can capture voice, chat, and email conversations in real time, with data sovereignty available. Hear describes its integration architecture as API-first, connecting with CRM, CCaaS, data warehouse, and ticketing systems. Listed integrations include Genesys Cloud, Pipedrive, GreenStar, Feefo, Freshworks, Commbox, Freshdesk, JustCall, and Freshcaller. Its site displays ISO 27799, ISO 27001, SOC Type II, and GDPR badges. Hear identifies customer experience, compliance, operations, and sales and marketing teams as audiences. It is available through Google Cloud Marketplace, billed through a Google Cloud account. Pricing is on request; prospective customers can request a demo or contact sales.

Spec sheet

What it does
Hear captures calls, chats, and tickets to help teams understand what happened in customer conversations and why.Read 8 Oct 2026 · hear.ai
Product
Hear describes itself as an AI-powered conversation intelligence platform for contact centers.Read 9 Oct 2026 · hear.ai
Audience
Hear presents the product for customer experience, compliance, operations, and sales and marketing teams.Read 9 Oct 2026 · hear.ai
Integrations
The integrations page lists Genesys Cloud, Pipedrive, GreenStar, Feefo, Freshworks, Commbox, Freshdesk, JustCall, and Freshcaller.Read 9 Oct 2026 · hear.ai
Security
Hear's product page displays SOC 2 Type II and ISO 27001 claims and says data sovereignty is available.Read 9 Oct 2026 · hear.ai
Compliance
Hear says it monitors 100% of interactions and provides real-time detection and alerts.Read 9 Oct 2026 · hear.ai
Support
Hear’s FAQ invites visitors to contact its team for help and links to a contact form.Read 8 Oct 2026 · hear.ai
Founded
2023Read 28 Sep 2026 · hear.ai
AI agent monitoring
Hear says its AI agent monitoring evaluates every conversation against 60+ behavioral signals, including hallucination, security, quality, compliance, customer experience, and efficiency.Read 9 Oct 2026 · hear.ai
Architecture
Hear describes its integration architecture as API-first and says it connects with CRM, CCaaS, data warehouse, and ticketing systems.Read 9 Oct 2026 · hear.ai
Availability
Hear says it is available through Google Cloud Marketplace, with billing through a Google Cloud account.Read 9 Oct 2026 · hear.ai
Channels
The AI agent monitoring page says it captures voice, chat, and email conversations across channels and vendors.Read 9 Oct 2026 · hear.ai
Company history
Hear says its founders started the company in 2023.Read 9 Oct 2026 · hear.ai
Compliance badges
Hear's homepage displays ISO 27799, ISO 27001, SOC Type II, and GDPR badges.Read 9 Oct 2026 · hear.ai
Conversation coverage
Hear says it captures calls, chats, and tickets to help teams understand customer interactions.Read 9 Oct 2026 · hear.ai
Data sovereignty
The AI agent monitoring page states that data sovereignty is available.Read 8 Oct 2026 · hear.ai
Integration architecture
Hear describes its architecture as API-first and says it connects with CRM, CCaaS, data warehouse, and ticketing systems.Read 8 Oct 2026 · hear.ai
Pricing
The opened maker pages direct prospective customers to request a demo or contact sales and do not state a public price.Read 9 Oct 2026 · hear.ai
Pricing and access
The site directs prospective customers to request a demo or contact sales; the pages reviewed do not state a public price or trial offer.Read 8 Oct 2026 · hear.ai
Quality and coaching
The platform offers automated reviews, contextual performance insights, and personalized agent coaching.Read 9 Oct 2026 · hear.ai
Quality assurance
Hear says it automates interaction reviews and provides contextual guidance and coaching for agents.Read 8 Oct 2026 · hear.ai
Who it is for
Hear identifies customer experience, compliance, operations, and sales and marketing teams as audiences for its platform.Read 8 Oct 2026 · hear.ai

Strong points and limits

Strong points

  • Automates interaction reviews and agent coaching
  • Offers real-time compliance detection and alerts
  • Scores 60+ behavioral signals in AI agent conversations
  • Available through Google Cloud Marketplace

Limits

  • No public price is stated
  • No trial offer is stated
  • Purchase information requires a demo request or sales contact

Who it suits

Hear is aimed at contact-center teams in customer experience, compliance, operations, and sales and marketing. Its AI agent monitoring may also suit teams reviewing automated conversations.

Verdict

Hear combines conversation review, compliance monitoring, and agent coaching across several interaction channels. Buyers should expect to contact sales for pricing rather than compare a listed public rate.

Where Specifiction places it

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