Hear vs MaestroQA
Hear
hear.ai
MaestroQA
maestroqa.comSide by side
| Figure | Hear | MaestroQA |
|---|---|---|
| Price from | — | $185/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| API | Yes | Yes |
| Plans published | 0 | 7 |
| Spec score · Contact Center Analytics Software | 7.4 (#12) | 9.1 (#2) |
| Founded | 2023 | LinkedIn and Crunchbase state that MaestroQA was founded in 2013. |
| Integrations | The integrations page lists Genesys Cloud, Pipedrive, GreenStar, Feefo, Freshworks, Commbox, Freshdesk, JustCall, and Freshcaller. | The current Rippit integrations page lists one-click integrations for Intercom and Zendesk. |
| Security | Hear's product page displays SOC 2 Type II and ISO 27001 claims and says data sovereignty is available. | The trust center lists SOC 2 Type 2, ISO 27001, ISO 42001, PCI DSS 4.0 Level 1, HIPAA/HITECH attestation, GDPR, and CCPA. |
| What it does | Hear captures calls, chats, and tickets to help teams understand what happened in customer conversations and why. | MaestroQA is a cloud conversation analytics and quality-assurance platform for calls, chats, emails, bots, surveys and other customer interactions. |
Plans
MaestroQA
- FreeFree
- FreeFree
- Starter$185 a month
- Starter$185 a month
- Growth$495 a month
- Growth$495 a month
- EnterprisePriced on request
In their own words
Hear
Hear is a conversation intelligence platform for contact centers that captures calls, chats, and tickets to help teams understand customer interactions and their causes. It automates interaction reviews and provides contextual performance insights and personalized coaching for agents. Hear says it monitors all interactions for compliance and can detect issues and send alerts in real time. For AI agent conversations, its monitoring model scores more than 60 behavioral signals without manual configuration; it can capture voice, chat, and email conversations in real time, with data sovereignty available. Hear describes its integration architecture as API-first, connecting with CRM, CCaaS, data warehouse, and ticketing systems. Listed integrations include Genesys Cloud, Pipedrive, GreenStar, Feefo, Freshworks, Commbox, Freshdesk, JustCall, and Freshcaller. Its site displays ISO 27799, ISO 27001, SOC Type II, and GDPR badges. Hear identifies customer experience, compliance, operations, and sales and marketing teams as audiences. It is available through Google Cloud Marketplace, billed through a Google Cloud account. Pricing is on request; prospective customers can request a demo or contact sales.