Convin vs Hear
Convin
convin.aiHear
hear.aiSide by side
| Figure | Convin | Hear |
|---|---|---|
| Price from | Free | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 2 | 0 |
| Spec score · Contact Center Analytics Software | 8.9 (#3) | 7.4 (#12) |
| Channels | The platform captures and analyzes customer interactions across voice, video, and email. | The AI agent monitoring page says it captures voice, chat, and email conversations across channels and vendors. |
| Company history | Four IIT-Delhi graduates founded Convin in 2021. | Hear says its founders started the company in 2023. |
| Founded | 2021 | 2023 |
| Integrations | The integration directory organizes connections across CRM, CCaaS, dialer, messaging, analytics, ticketing, HR, and other categories, and names services such as Amazon Connect, Ameyo, Aircall, and Calendly. | The integrations page lists Genesys Cloud, Pipedrive, GreenStar, Feefo, Freshworks, Commbox, Freshdesk, JustCall, and Freshcaller. |
| Pricing | Convin’s official pricing page describes customized plans and directs prospects to book a demo; it does not show numeric plan prices in the opened page. | The opened maker pages direct prospective customers to request a demo or contact sales and do not state a public price. |
| Product | Convin is an AI-backed contact center software that records, transcribes, and analyzes customer conversations. | Hear describes itself as an AI-powered conversation intelligence platform for contact centers. |
| Quality assurance | Automated Quality Assurance provides 100% automated conversation scoring across calls, chats, and email. | Hear says it automates interaction reviews and provides contextual guidance and coaching for agents. |
| Support | Convin lists [email protected] for help and support and provides product inquiries by phone Monday through Friday, 10 AM to 7 PM. | Hear’s FAQ invites visitors to contact its team for help and links to a contact form. |
| What it does | Convin offers conversation intelligence for customer-facing teams, recording, transcribing, and analyzing customer interactions across channels. | Hear captures calls, chats, and tickets to help teams understand what happened in customer conversations and why. |
Plans
Convin
- Quality Management SoftwareFree
- Customized plans for every businessPriced on request
In their own words
Convin
Convin is contact center software that records, transcribes, and analyzes customer conversations across voice, video, and email. It supports analysis and interpretation in more than 70 languages, with deployment options for on-premises, client-cloud, and private-cloud environments. Real-Time Agent Assist offers live monitoring, searchable knowledge, call-script guidance, prompts, help cards, and live transcripts. Automated Quality Assurance provides conversation scoring across calls, chats, and email. Convin lists integrations in CRM, dialer, video conferencing, team messaging, CCaaS, calendar, and other categories. Its Salesforce connection syncs contact, account, and opportunity data in both directions and pushes recording links after meetings. The service is available on web, iOS, and Android. Convin says it encrypts customer data, including recordings, transcripts, and passwords, and lists GDPR readiness, CCPA, HIPAA, SOC 2 Type II, and ISO 27001 claims. Pricing is on request. A free Quality Management Software plan includes a manual QA platform, flexible call-auditing templates, automated audit workflows, and reporting.
Hear
Hear is a conversation intelligence platform for contact centers that captures calls, chats, and tickets to help teams understand customer interactions and their causes. It automates interaction reviews and provides contextual performance insights and personalized coaching for agents. Hear says it monitors all interactions for compliance and can detect issues and send alerts in real time. For AI agent conversations, its monitoring model scores more than 60 behavioral signals without manual configuration; it can capture voice, chat, and email conversations in real time, with data sovereignty available. Hear describes its integration architecture as API-first, connecting with CRM, CCaaS, data warehouse, and ticketing systems. Listed integrations include Genesys Cloud, Pipedrive, GreenStar, Feefo, Freshworks, Commbox, Freshdesk, JustCall, and Freshcaller. Its site displays ISO 27799, ISO 27001, SOC Type II, and GDPR badges. Hear identifies customer experience, compliance, operations, and sales and marketing teams as audiences. It is available through Google Cloud Marketplace, billed through a Google Cloud account. Pricing is on request; prospective customers can request a demo or contact sales.