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SPECIFICTION
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Enthu.AI

enthu.ai

From $59/mo Free trial Web
Visit enthu.ai
Spec score 8.1 #6 of 30 in Contact Center Analytics Software

What it is

Enthu.AI is a web platform for contact center intelligence, with tools for call review, customer satisfaction monitoring, and real-time assistance. It transcribes conversations with speaker labels and timestamps, then summarizes key points and next steps. AI scoring evaluates calls against criteria including empathy, compliance, and script adherence; the pricing page lists 100% QA coverage for monitoring and scoring conversations. Automatic language detection is available for English and Spanish. The aiQ++ tier adds GenAI-powered conversation scans and configurable questions for GenAI responses. Enthu.AI advertises more than 30 integrations, including NICE CXone, Five9, Salesforce, and RingCentral, and a native HubSpot integration for call intelligence in the CRM. It lists automatic redaction of 16+ PII parameters across audio and transcripts. Security measures listed include AES-256 encryption, role-based access, and multifactor authentication; the company says it meets SOC 2 Type II and GDPR frameworks. Growth is $59 a month, billed per agent. A 14-day fully functional trial requires no credit card.

Spec sheet

Product
Enthu.AI describes itself as an agentic AI platform for contact center intelligence that automates workflows from QA to CSAT monitoring and real-time assistance.Read 29 Sep 2026 · enthu.ai
Trial
The pricing page offers a 14-day trial of the fully functional plan with no credit card required.Read 29 Sep 2026 · enthu.ai
Integrations
The pricing page advertises 30+ integrations; the homepage names NICE CXone, Five9, Salesforce, and RingCentral.Read 29 Sep 2026 · enthu.ai
Security
The security page states that data is encrypted at rest and in transit with AES-256 and that Enthu.AI meets SOC 2 Type II and GDPR frameworks.Read 29 Sep 2026 · enthu.ai
Support
Paid plans include guided onboarding, priority support, a single point of contact, and a dedicated account manager.Read 29 Sep 2026 · enthu.ai
Headquarters
Middletown, Delaware, United StatesRead 28 Sep 2026 · enthu.ai
AI scoring
Calls are scored using AI across parameters such as empathy, compliance, and script adherence.Read 29 Sep 2026 · enthu.ai
Company offices
The contact page lists offices in Middletown, Delaware, and Mohali, Punjab, India.Read 29 Sep 2026 · enthu.ai
GenAI
The aiQ++ tier lists GenAI-powered conversation scans and configurable questions for GenAI responses.Read 29 Sep 2026 · enthu.ai
HubSpot integration
Enthu.AI describes a native HubSpot integration for viewing call intelligence within the CRM.Read 29 Sep 2026 · help.enthu.ai
Infrastructure
The security page says Enthu.AI is hosted on Google Cloud Platform and uses role-based access controls and multifactor authentication.Read 29 Sep 2026 · enthu.ai
PII redaction
The pricing page lists automatic redaction of 16+ PII parameters across audio and transcripts.Read 29 Sep 2026 · enthu.ai
QA coverage
The pricing page lists AI-enabled scoring and 100% QA coverage for monitoring and scoring conversations.Read 29 Sep 2026 · enthu.ai
Supported languages
The pricing page says automatic language detection is available and Enthu.AI works for English and Spanish.Read 29 Sep 2026 · enthu.ai
Transcription and summaries
It transcribes conversations with speaker labels and timestamps, then generates summaries with key points and next steps.Read 29 Sep 2026 · enthu.ai

Plans and prices

Growth $59 a month $59 /agent/mnth Up to 25 voice agents · 60 hours/agent/month Read 29 Sep 2026 · enthu.ai
Enterprise Priced on request Custom For larger teams · Custom pricing tuned for specific needs Read 29 Sep 2026 · enthu.ai

Every Enthu.AI plan and price →

Strong points and limits

Strong points

  • Transcribes calls with speaker labels and timestamps
  • Scores calls for empathy, compliance, and script adherence
  • Lists 100% QA coverage
  • Automatically redacts 16+ PII parameters
  • 14-day trial requires no credit card

Limits

  • No free plan
  • Growth is $59 a month
  • Growth covers up to 25 voice agents
  • Enterprise pricing is custom and unlisted

Who it suits

It suits contact centers that want automated conversation scoring, summaries, and coaching workflows. Teams needing omnichannel QA, integrations, or English and Spanish language detection may also find its listed capabilities relevant.

Verdict

Enthu.AI combines call transcription, scoring, and QA monitoring with listed integrations and security controls. The no-cost trial lasts 14 days, while Growth is priced at $59 a month and Enterprise pricing is custom.

Where Specifiction places it

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