Omind AIQMS

Spec sheet

Purpose

AIQMS automates quality assurance for contact centers, BPOs, and enterprises by scoring customer interactions and providing analytics and coaching insights.Read 8 Oct 2026 · theaiqms.com

Intended users

The company describes AIQMS as designed for contact centers, BPOs, and enterprises across industries including BFSI, healthcare, retail, telecom, and utilities.Read 8 Oct 2026 · theaiqms.com

Deployment

The enterprise page describes a cloud-native architecture for multilingual, multi-region operations.Read 8 Oct 2026 · theaiqms.com

Integrations

The vendor says enterprise deployments can integrate with systems including Salesforce, Zendesk, and Five9.Read 8 Oct 2026 · theaiqms.com

Security

The vendor says AIQMS follows SOC 2, PCI-DSS, and ISO 27001 standards and includes encryption, audit trails, and access control.Read 8 Oct 2026 · theaiqms.com

Support

The company says enterprise customers receive dedicated onboarding support and that most teams onboard within a few weeks.Read 8 Oct 2026 · theaiqms.com

Headquarters

Kolkata, IndiaRead 28 Sep 2026 · theaiqms.com

Analytics

Features include sentiment and emotion detection, dashboards, reporting, and SLA tracking.Read 8 Oct 2026 · theaiqms.com

Auditing and scorecards

Features include automated call scoring and customizable evaluation criteria for business goals and compliance standards.Read 8 Oct 2026 · theaiqms.com

Automated scoring

AI-driven evaluations replace manual sampling and can use custom evaluation criteria and QA scorecards.Read 8 Oct 2026 · theaiqms.com

Coaching

The platform provides real-time agent coaching and feedback to help improve performance.Read 8 Oct 2026 · theaiqms.com

Coaching and alerts

The platform provides real-time agent coaching and alerts for compliance risks.Read 8 Oct 2026 · theaiqms.com

Compliance monitoring

AIQMS can alert teams to compliance risks and includes reporting for KPIs, SLAs, and QA workflows.Read 8 Oct 2026 · theaiqms.com

Demo

The vendor offers a free demo booking; the page does not state that this is a free product trial.Read 8 Oct 2026 · theaiqms.com

Implementation support

The vendor says enterprise customers receive dedicated onboarding support and most enterprise teams onboard within a few weeks.Read 8 Oct 2026 · theaiqms.com

Intended customers

The product is presented for contact centers, BPOs, and enterprises across industries including retail, BFSI, healthcare, travel, telecom, and utilities.Read 8 Oct 2026 · theaiqms.com

Interaction coverage

The platform says it can automatically monitor and score 100% of calls, chats, and emails.Read 8 Oct 2026 · theaiqms.com

Languages

The vendor says multilingual analytics supports English, Spanish, Hindi, French, and other languages.Read 8 Oct 2026 · theaiqms.com

Pricing

The pages reviewed direct visitors to schedule a demo and do not state a product price.Read 8 Oct 2026 · theaiqms.com

Where Specifiction places it

• Contact Center Analytics Software#22 of 306.7