Convin vs Omind AIQMS
Convin
convin.aiOmind AIQMS
theaiqms.comSide by side
| Figure | Convin | Omind AIQMS |
|---|---|---|
| Price from | Free | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 2 | 0 |
| Spec score · Contact Center Analytics Software | 8.9 (#3) | 6.7 (#22) |
| Deployment | Convin offers on-premises, client-cloud, and private-cloud deployment options. | The enterprise page describes a cloud-native architecture for multilingual, multi-region operations. |
| Headquarters | Bengaluru, Karnataka, India | Kolkata, India |
| Integrations | The integration directory organizes connections across CRM, CCaaS, dialer, messaging, analytics, ticketing, HR, and other categories, and names services such as Amazon Connect, Ameyo, Aircall, and Calendly. | The vendor says enterprise deployments can integrate with systems including Salesforce, Zendesk, and Five9. |
| Languages | Convin supports multilingual analysis and interpretation across 70+ languages. | The vendor says multilingual analytics supports English, Spanish, Hindi, French, and other languages. |
| Pricing | Convin’s official pricing page describes customized plans and directs prospects to book a demo; it does not show numeric plan prices in the opened page. | The pages reviewed direct visitors to schedule a demo and do not state a product price. |
| Support | Convin lists [email protected] for help and support and provides product inquiries by phone Monday through Friday, 10 AM to 7 PM. | The company says enterprise customers receive dedicated onboarding support and that most teams onboard within a few weeks. |
Plans
Convin
- Quality Management SoftwareFree
- Customized plans for every businessPriced on request
In their own words
Convin
Convin is contact center software that records, transcribes, and analyzes customer conversations across voice, video, and email. It supports analysis and interpretation in more than 70 languages, with deployment options for on-premises, client-cloud, and private-cloud environments. Real-Time Agent Assist offers live monitoring, searchable knowledge, call-script guidance, prompts, help cards, and live transcripts. Automated Quality Assurance provides conversation scoring across calls, chats, and email. Convin lists integrations in CRM, dialer, video conferencing, team messaging, CCaaS, calendar, and other categories. Its Salesforce connection syncs contact, account, and opportunity data in both directions and pushes recording links after meetings. The service is available on web, iOS, and Android. Convin says it encrypts customer data, including recordings, transcripts, and passwords, and lists GDPR readiness, CCPA, HIPAA, SOC 2 Type II, and ISO 27001 claims. Pricing is on request. A free Quality Management Software plan includes a manual QA platform, flexible call-auditing templates, automated audit workflows, and reporting.
Omind AIQMS
Omind AIQMS has no write-up on Specifiction yet; its figures are above.