Best Contact Center Analytics Software in 2026
Updated
33ranked
0free plans on this page
9 Oct 2026last checked
Input list Contact Center Analytics Software 8 channels on this page · 17 of 64 spec lines stated by the makers
Ch Tool Free planPaid fromReal-time monitoringSpeech analyticsSentiment analysisQuality scorecardsService-level reportingData retention Spec sheet Score
26 Observe.AI Conversation Intelligence Free planNoPaid fromnot statedReal-time monitoringnot statedSpeech analyticsnot statedSentiment analysisnot statedQuality scorecardsnot statedService-level reportingnot statedData retentionnot stated 1/8spec lines stated 5.9
27 EvaluAgent Free plannot statedPaid fromnot statedReal-time monitoringnot statedSpeech analyticsnot statedSentiment analysisnot statedQuality scorecardsnot statedService-level reportingnot statedData retentionnot stated 0/8spec lines stated 5.8
28 Five9 Contact Center SoftwareFive9 Free plannot statedPaid fromnot statedReal-time monitoringYesSpeech analyticsYesSentiment analysisYesQuality scorecardsYesService-level reportingnot statedData retentionnot stated 4/8spec lines stated 5.8
29 Omind AIQMS Free plannot statedPaid fromnot statedReal-time monitoringYesSpeech analyticsYesSentiment analysisYesQuality scorecardsYesService-level reportingYesData retentionnot stated 5/8spec lines stated 5.8
30 OpenText Contact Center Analytics Free plannot statedPaid fromnot statedReal-time monitoringnot statedSpeech analyticsYesSentiment analysisYesQuality scorecardsnot statedService-level reportingnot statedData retentionnot stated 2/8spec lines stated 5.6
31 Verint Interaction Analytics Free plannot statedPaid fromnot statedReal-time monitoringYesSpeech analyticsYesSentiment analysisYesQuality scorecardsnot statedService-level reportingnot statedData retentionnot stated 3/8spec lines stated 5.5
32 Medallia Free plannot statedPaid fromnot statedReal-time monitoringnot statedSpeech analyticsnot statedSentiment analysisYesQuality scorecardsnot statedService-level reportingnot statedData retentionnot stated 1/8spec lines stated 5.3
33 Sprinklr Service Free planNoPaid fromnot statedReal-time monitoringnot statedSpeech analyticsnot statedSentiment analysisnot statedQuality scorecardsnot statedService-level reportingnot statedData retentionnot stated 1/8spec lines stated 5.3
Compare all 8 in a table
| # | Tool | Score | Free plan | Free plan | Paid from | Real-time monitoring | Speech analytics |
|---|---|---|---|---|---|---|---|
| 26 | Observe.AI Conversation Intelligence | 5.9 | No | No | — | — | — |
| 27 | EvaluAgent | 5.8 | No | — | — | — | — |
| 28 | Five9 Contact Center Software | 5.8 | No | — | — | Yes | Yes |
| 29 | Omind AIQMS | 5.8 | No | — | — | Yes | Yes |
| 30 | OpenText Contact Center Analytics | 5.6 | No | — | — | — | Yes |
| 31 | Verint Interaction Analytics | 5.5 | No | — | — | Yes | Yes |
| 32 | Medallia | 5.3 | No | — | — | — | — |
| 33 | Sprinklr Service | 5.3 | No | No | — | — | — |
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