Tech riderRev. 7 Oct 2026
Joulica Contact Center Analytics
- 1Runs onAPI, Web
- 2CostsNot stated by the maker
- 3Real-time monitoringYes
- 4Speech analyticsYes
- 5Sentiment analysisYes
- 6Service-level reportingYes
5 lines stated Written from the maker's own pages: joulica.io
Overview
Joulica Contact Center Analytics is ranked #16 of 33 in contact center analytics software on Specifiction. It runs on API, Web. There is no free plan.
Joulica Contact Center Analytics plans and pricing
All plansContact Center Analytics Not published Pricing not stated on the product page · Request a demo joulica.io · 7 Oct 2026
Compared on contact center analytics software
- Free plan
- Nojoulica.io
- Real-time monitoring
- Yesjoulica.io
- Speech analytics
- Yesjoulica.io
- Sentiment analysis
- Yesjoulica.io
- Service-level reporting
- Yesjoulica.io
Facts
- Purpose
- Unifies real-time, predictive and historical analytics across digital and voice environments.joulica.io · 7 Oct 2026
- Data processing
- Event processing ingests, normalises and enriches data from real-time and historical sources into standardised analytics.joulica.io · 7 Oct 2026
- Virtual assistants
- Virtual assistant analytics cover containment, routing performance, customer satisfaction and net promoter scores.joulica.io · 7 Oct 2026
- Custom metrics
- Custom metrics can use CRM and survey data alongside customer journey analytics.joulica.io · 7 Oct 2026
- Channel coverage
- The product analyses mixed digital and voice customer service environments and mixed-vendor contact center deployments.joulica.io · 7 Oct 2026
- Operations
- Joulica says teams can adapt call center scripting, monitor agent compliance, optimise virtual assistants and orchestrate cross-channel journeys.joulica.io · 7 Oct 2026
- Analytics access
- Analytics are available for visualisation, API-based integrations and artificial intelligence use cases.joulica.io · 7 Oct 2026
- Security and privacy
- Joulica’s privacy notice says it uses personal data for account authentication and authorization and contracts with service providers expected to provide comparable data protection and information security.joulica.io · 7 Oct 2026
- Support
- The company page lists [email protected] and phone numbers for its Ireland and United States offices.joulica.io · 7 Oct 2026
- Company and audience
- Joulica says it launched in 2016 and describes its work as providing real-time and predictive analytics across customer interaction channels.joulica.io · 7 Oct 2026
- Company scale
- The company page lists 25+ employees, 400+ cases and 60+ clients.joulica.io · 7 Oct 2026
Company
- Founded
- 2016joulica.io · 28 Sept 2026
- Headquarters
- Galway, Irelandjoulica.io · 28 Sept 2026
Best Joulica Contact Center Analytics alternatives
See all 20 All accessCh 01 Convin Free planFree trialAndroid Free to start7.3 All accessCh 02 Amazon Connect Free trialAndroidAPI 7.2 All accessCh 03 SESTEK Text-to-Speech APILinux 6.8 All accessCh 04 MaestroQA Free planBrowserWeb from $185/mo6.7 All accessCh 05 Level AI Contact Center Analytics APIWeb 6.5 All accessCh 06 QEval Web 6.5
Where it ranks on Specifiction
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Sources
- joulica.io/products/contact-center-analytics· checked 7 Oct 2026
- joulica.io/privacy-policy· checked 7 Oct 2026
- joulica.io/company· checked 7 Oct 2026