Joulica Contact Center Analytics

Spec sheet

Purpose

Unifies real-time, predictive and historical analytics across digital and voice environments.Read 7 Oct 2026 · joulica.io

Support

The company page lists [email protected] and phone numbers for its Ireland and United States offices.Read 7 Oct 2026 · joulica.io

Headquarters

The company page gives an Ireland address at the Business Innovation Center, NUI Galway, and a United States address in Chicago.Read 7 Oct 2026 · joulica.io

Founded

2016Read 28 Sep 2026 · joulica.io

Analytics access

Analytics are available for visualisation, API-based integrations and artificial intelligence use cases.Read 7 Oct 2026 · joulica.io

Channel coverage

The product analyses mixed digital and voice customer service environments and mixed-vendor contact center deployments.Read 7 Oct 2026 · joulica.io

Company and audience

Joulica says it launched in 2016 and describes its work as providing real-time and predictive analytics across customer interaction channels.Read 7 Oct 2026 · joulica.io

Company scale

The company page lists 25+ employees, 400+ cases and 60+ clients.Read 7 Oct 2026 · joulica.io

Custom metrics

Custom metrics can use CRM and survey data alongside customer journey analytics.Read 7 Oct 2026 · joulica.io

Data processing

Event processing ingests, normalises and enriches data from real-time and historical sources into standardised analytics.Read 7 Oct 2026 · joulica.io

Operations

Joulica says teams can adapt call center scripting, monitor agent compliance, optimise virtual assistants and orchestrate cross-channel journeys.Read 7 Oct 2026 · joulica.io

Security and privacy

Joulica’s privacy notice says it uses personal data for account authentication and authorization and contracts with service providers expected to provide comparable data protection and information security.Read 7 Oct 2026 · joulica.io

Virtual assistants

Virtual assistant analytics cover containment, routing performance, customer satisfaction and net promoter scores.Read 7 Oct 2026 · joulica.io

Plans and prices

Every Joulica Contact Center Analytics plan and price →

Where Specifiction places it

• Contact Center Analytics Software#17 of 307.1