Convin vs Joulica Contact Center Analytics
Convin
convin.ai
Joulica Contact Center Analytics
joulica.ioSide by side
| Figure | Convin | Joulica Contact Center Analytics |
|---|---|---|
| Price from | Free | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 2 | 1 |
| Spec score · Contact Center Analytics Software | 8.9 (#3) | 7.1 (#17) |
| Founded | 2021 | 2016 |
| Headquarters | Bengaluru, Karnataka, India | The company page gives an Ireland address at the Business Innovation Center, NUI Galway, and a United States address in Chicago. |
| Support | Convin lists [email protected] for help and support and provides product inquiries by phone Monday through Friday, 10 AM to 7 PM. | The company page lists [email protected] and phone numbers for its Ireland and United States offices. |
Plans
Convin
- Quality Management SoftwareFree
- Customized plans for every businessPriced on request
Joulica Contact Center Analytics
- Contact Center AnalyticsPriced on request
In their own words
Convin
Convin is contact center software that records, transcribes, and analyzes customer conversations across voice, video, and email. It supports analysis and interpretation in more than 70 languages, with deployment options for on-premises, client-cloud, and private-cloud environments. Real-Time Agent Assist offers live monitoring, searchable knowledge, call-script guidance, prompts, help cards, and live transcripts. Automated Quality Assurance provides conversation scoring across calls, chats, and email. Convin lists integrations in CRM, dialer, video conferencing, team messaging, CCaaS, calendar, and other categories. Its Salesforce connection syncs contact, account, and opportunity data in both directions and pushes recording links after meetings. The service is available on web, iOS, and Android. Convin says it encrypts customer data, including recordings, transcripts, and passwords, and lists GDPR readiness, CCPA, HIPAA, SOC 2 Type II, and ISO 27001 claims. Pricing is on request. A free Quality Management Software plan includes a manual QA platform, flexible call-auditing templates, automated audit workflows, and reporting.
Joulica Contact Center Analytics
Joulica Contact Center Analytics has no write-up on Specifiction yet; its figures are above.