Genesys Cloud Quality Management
genesys.com
Spec sheet
- Headquarters
- Menlo Park, California, United StatesRead 23 Sep 2026 · genesys.com
- Founded
- 1990Read 23 Sep 2026 · genesys.com
Plans and prices
Genesys Cloud CX 1 $75 a month billed annually Voice channel · Call routing · Analytics and reporting · Voice and digital interaction recording plus screen recording · Speech and text analytics Read 19 Sep 2026 · genesys.com
Genesys Cloud CX 2 $115 a month billed annually Digital channels · Omnichannel routing · Quality assurance and compliance · Analytics and reporting · Speech and text analytics Read 19 Sep 2026 · genesys.com
Genesys Cloud CX 3 $155 a month billed annually Full workforce engagement management capabilities · Quality assurance and compliance · Workforce management · Forecasting and scheduling · Speech and text analytics Read 19 Sep 2026 · genesys.com
Genesys Cloud CX 4 $240 a month billed annually 30 AI Experience tokens per named agent Read 19 Sep 2026 · genesys.com
Where Specifiction places it
- Customer Service QA Software#30 of 636.7
- Contact Center Analytics Software#21 of 306.7
- Contact Center Quality Assurance Software#20 of 246.6
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