Tech riderRev. 20 Sept 2026
Genesys Cloud Quality Management
- 1Runs onWeb
- 2Costspaid from $75/mo
- 3Real-time monitoringYes
- 4Speech analyticsYes
- 5Sentiment analysisYes
- 6Quality scorecardsYes
- 7Service-level reportingYes
7 lines stated Written from the maker's own pages: genesys.com
Overview
Genesys Cloud Quality Management is ranked #19 of 32 in contact center analytics software on Specifiction. It runs on Web. There is no free plan. Paid plans start at $75/mo.
Genesys Cloud Quality Management plans and pricing
All plansGenesys Cloud CX 1 $75/mo billed annually Voice channel · Call routing · Analytics and reporting · Voice and digital interaction recording plus screen recording · Speech and text analytics genesys.com · 19 Sept 2026
Genesys Cloud CX 2 $115/mo billed annually Digital channels · Omnichannel routing · Quality assurance and compliance · Analytics and reporting · Speech and text analytics genesys.com · 19 Sept 2026
Genesys Cloud CX 3 $155/mo billed annually Full workforce engagement management capabilities · Quality assurance and compliance · Workforce management · Forecasting and scheduling · Speech and text analytics genesys.com · 19 Sept 2026
Genesys Cloud CX 4 $240/mo billed annually 30 AI Experience tokens per named agent genesys.com · 19 Sept 2026
Compared on contact center analytics software
- Free plan
- Nogenesys.com
- Paid from
- $75/user/mogenesys.com
- Real-time monitoring
- Yesgenesys.com
- Speech analytics
- Yesgenesys.com
- Sentiment analysis
- Yesgenesys.com
- Quality scorecards
- Yesgenesys.com
- Service-level reporting
- Yesgenesys.com
Company
- Founded
- 1990genesys.com · 23 Sept 2026
- Headquarters
- Menlo Park, California, United Statesgenesys.com · 23 Sept 2026
Best Genesys Cloud Quality Management alternatives
See all 20 All accessCh 01 Convin Free planFree trialAndroid Free to start7.3 All accessCh 02 Amazon Connect Free trialAndroidAPI 7.2 All accessCh 03 SESTEK Text-to-Speech APILinux 6.8 All accessCh 04 MaestroQA Free planBrowserWeb from $185/mo6.7 All accessCh 05 Level AI Contact Center Analytics APIWeb 6.5 All accessCh 06 QEval Web 6.5
Where it ranks on Specifiction
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Sources
- genesys.com/capabilities/quality-assurance-and-moni· checked 23 Sept 2026
- genesys.com/pricing· checked 19 Sept 2026