Genesys Cloud Quality Management pricing
4 plans read from genesys.com
Genesys Cloud CX 1$75 a month billed annuallyVoice channel · Call routing · Analytics and reporting · Voice and digital interaction recording plus screen recording · Speech and text analytics Read 19 Sep 2026 · genesys.com
Genesys Cloud CX 2$115 a month billed annuallyDigital channels · Omnichannel routing · Quality assurance and compliance · Analytics and reporting · Speech and text analytics Read 19 Sep 2026 · genesys.com
Genesys Cloud CX 3$155 a month billed annuallyFull workforce engagement management capabilities · Quality assurance and compliance · Workforce management · Forecasting and scheduling · Speech and text analytics Read 19 Sep 2026 · genesys.com
Genesys Cloud CX 4$240 a month billed annually30 AI Experience tokens per named agent Read 19 Sep 2026 · genesys.com
In short
- Genesys Cloud Quality Management lists no free plan.
- Paid plans published: 4, from $75 a month.
What the alternatives costAll alternatives →
| Tool | From | Free plan | Free trial |
|---|---|---|---|
| Agentforce Contact Center | $50/mo | No | Yes |
| MaestroQA | $185/mo | Yes | Yes |
| MaxContact Auto QA | £80/mo | No | Yes |
| Microsoft Dynamics 365 Sales | $4/mo | No | Yes |
| Cresta | $12,500/mo | No | No |
| Scorebuddy Conversation Analytics | $24/mo | No | Yes |
| Voxjar | $90/mo | Yes | Yes |
| Call Optix | $149/mo | No | Yes |