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SPECIFICTION
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Analyza

alyza.ai

WebAPI
Visit alyza.ai
Spec score 7.5 #10 of 30 in Contact Center Analytics Software

What it is

Analyza is a web and API platform from Alyza that transcribes and analyzes customer calls, emails, chats, cases, tickets, and social media. It turns those interactions into service measures such as contact reasons, sentiment, resolution and conversion rates, coaching opportunities, employee benchmarks, and individual quality scores. The platform analyzes more than 100 languages and includes speech analytics, sentiment analysis, quality scorecards, and service-level reporting. Teams can configure contact reasons, tags, coaching tips, analysis questions, KPIs, and evaluation criteria without complex model training or manual tagging. Bidirectional APIs connect interactions and results with CRM, ticketing, business intelligence, and other enterprise systems. Roles, permissions, and single sign-on support managed access. Alyza says personal data is anonymized before generative AI analysis. Data is encrypted in storage, with default retention of at most two years and shorter or custom deletion available on request.

Spec sheet

Product
Analyza transcribes and analyzes calls, emails, and chats to produce measurable customer service KPIs.Read 8 Oct 2026 · alyza.ai
Integrations
Alyza connects with widely used CRM and ticketing systems and offers bidirectional APIs for receiving interactions and sending analysis results to CRM, ticketing, BI, and other enterprise systems.Read 8 Oct 2026 · alyza.ai
Privacy
Alyza says it automatically anonymizes personal data before generative AI analyzes transcripts and that the generative AI does not receive personal or sensitive data.Read 8 Oct 2026 · alyza.ai
Headquarters
Hannover, GermanyRead 28 Sep 2026 · alyza.ai
Company
Alyza was founded by Markus Stumpe in Hanover in 2016.Read 8 Oct 2026 · alyza.ai
Access controls
The platform offers roles and permissions and supports single sign-on with existing identity and access management solutions.Read 8 Oct 2026 · alyza.ai
Analytics
It identifies contact reasons, sentiment, resolution and conversion rates, coaching opportunities, employee benchmarks, and individual QA scores.Read 8 Oct 2026 · alyza.ai
Availability
Alyza says initial analysis results are available after the first customer interactions are processed.Read 8 Oct 2026 · alyza.ai
Channels
Supported interaction types include calls, emails, chats, cases, tickets, and social media.Read 8 Oct 2026 · alyza.ai
Customization
Customers can configure contact reasons, tags, coaching tips, analysis questions, KPIs, and evaluation criteria without complex model training or manual tagging.Read 8 Oct 2026 · alyza.ai
Hosting
Alyza generally operates as a cloud solution, with default processing in a private Microsoft Azure West Europe cloud and other options, such as German data centers, available for specific requirements.Read 8 Oct 2026 · alyza.ai
Languages
The platform analyzes customer interactions in more than 100 languages.Read 8 Oct 2026 · alyza.ai
Pricing
Pricing has a one-time onboarding fee, a monthly platform license, and usage-based costs; the company offers a tailored quote after a demo and needs assessment.Read 8 Oct 2026 · alyza.ai
Storage and encryption
Data is encrypted in storage, and the default retention period is at most two years, with shorter periods or custom deletion policies available on request.Read 8 Oct 2026 · alyza.ai

Plans and prices

Alyza (custom quote) Priced on request One-time onboarding fee, monthly platform license, and variable usage-based costs; around 80% of ongoing costs are variable. Tailored quote based on requirements · usage-based costs Read 8 Oct 2026 · alyza.ai

Every Analyza plan and price →

Strong points and limits

Strong points

  • Analyzes more than 100 languages
  • Covers calls, emails, chats, tickets, and social media
  • Configurable KPIs and evaluation criteria
  • Bidirectional enterprise APIs
  • Anonymizes personal data before generative AI

Limits

  • Pricing requires a tailored quote
  • Default retention can last up to two years
  • Cloud processing defaults to Azure West Europe

Who it suits

Analyza suits customer-service organizations measuring quality and performance across many interaction channels and languages. It also fits teams integrating analysis into CRM, ticketing, or BI systems.

Verdict

Analyza combines multilingual interaction analysis with configurable service KPIs and enterprise integrations. Costs include onboarding, a monthly license, and usage-based charges, so requirements determine the quote.

Where Specifiction places it

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