Analyza vs Convin
Analyza
alyza.ai
Convin
convin.aiSide by side
| Figure | Analyza | Convin |
|---|---|---|
| Price from | — | Free |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 1 | 2 |
| Spec score · Contact Center Analytics Software | 7.5 (#10) | 8.9 (#3) |
| Channels | Supported interaction types include calls, emails, chats, cases, tickets, and social media. | The platform captures and analyzes customer interactions across voice, video, and email. |
| Headquarters | Hannover, Germany | Bengaluru, Karnataka, India |
| Integrations | Alyza connects with widely used CRM and ticketing systems and offers bidirectional APIs for receiving interactions and sending analysis results to CRM, ticketing, BI, and other enterprise systems. | The integration directory organizes connections across CRM, CCaaS, dialer, messaging, analytics, ticketing, HR, and other categories, and names services such as Amazon Connect, Ameyo, Aircall, and Calendly. |
| Languages | The platform analyzes customer interactions in more than 100 languages. | Convin supports multilingual analysis and interpretation across 70+ languages. |
| Pricing | Pricing has a one-time onboarding fee, a monthly platform license, and usage-based costs; the company offers a tailored quote after a demo and needs assessment. | Convin’s official pricing page describes customized plans and directs prospects to book a demo; it does not show numeric plan prices in the opened page. |
| Product | Analyza transcribes and analyzes calls, emails, and chats to produce measurable customer service KPIs. | Convin is an AI-backed contact center software that records, transcribes, and analyzes customer conversations. |
Plans
Convin
- Quality Management SoftwareFree
- Customized plans for every businessPriced on request
In their own words
Analyza
Analyza is a web and API platform from Alyza that transcribes and analyzes customer calls, emails, chats, cases, tickets, and social media. It turns those interactions into service measures such as contact reasons, sentiment, resolution and conversion rates, coaching opportunities, employee benchmarks, and individual quality scores. The platform analyzes more than 100 languages and includes speech analytics, sentiment analysis, quality scorecards, and service-level reporting. Teams can configure contact reasons, tags, coaching tips, analysis questions, KPIs, and evaluation criteria without complex model training or manual tagging. Bidirectional APIs connect interactions and results with CRM, ticketing, business intelligence, and other enterprise systems. Roles, permissions, and single sign-on support managed access. Alyza says personal data is anonymized before generative AI analysis. Data is encrypted in storage, with default retention of at most two years and shorter or custom deletion available on request.
Convin
Convin is contact center software that records, transcribes, and analyzes customer conversations across voice, video, and email. It supports analysis and interpretation in more than 70 languages, with deployment options for on-premises, client-cloud, and private-cloud environments. Real-Time Agent Assist offers live monitoring, searchable knowledge, call-script guidance, prompts, help cards, and live transcripts. Automated Quality Assurance provides conversation scoring across calls, chats, and email. Convin lists integrations in CRM, dialer, video conferencing, team messaging, CCaaS, calendar, and other categories. Its Salesforce connection syncs contact, account, and opportunity data in both directions and pushes recording links after meetings. The service is available on web, iOS, and Android. Convin says it encrypts customer data, including recordings, transcripts, and passwords, and lists GDPR readiness, CCPA, HIPAA, SOC 2 Type II, and ISO 27001 claims. Pricing is on request. A free Quality Management Software plan includes a manual QA platform, flexible call-auditing templates, automated audit workflows, and reporting.