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SPECIFICTION
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QEval

etechgs.com

Web
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Spec score 7.2 #16 of 30 in Contact Center Analytics Software

What it is

QEval is a web-based performance management platform for contact centers that uses AI to analyze customer interactions. The maker says it covers all voice, chat, email, and messaging interactions, with automated quality scoring for context, tone, and compliance. Speech analytics tracks tone, sentiment, silence patterns, talk time, and keywords. Personalized coaching assignments are based on performance gaps, compliance violations, and coaching preferences. QEval monitors TCPA, HIPAA, PCI-DSS, and GDPR requirements and maintains audit trails. It detects PHI, PCI, and PII at intake and stores redacted transcripts by default. The maker lists SOC 2 Type II and PCI DSS Level 1 as attested, and ISO 27001:2022 and HIPAA as aligned. More than 80 pre-built connectors include Salesforce, Genesys, Five9, NICE, Avaya, Amazon Connect, Tableau, Slack, and Microsoft Teams. The maker says deployment can take 30 days without infrastructure changes. Pricing is custom and provided after inquiry; an ungated platform tour is available without sign-in or a demo call.

Spec sheet

Purpose
QEval is a contact center performance management platform that uses AI to analyze customer interactions.Read 3 Oct 2026 · etechgs.com
Intended users
The maker presents QEval for contact center quality, compliance, and operations teams, including supervisors and QA teams.Read 3 Oct 2026 · etechgs.com
Deployment
The maker says QEval can be deployed in 30 days without infrastructure changes.Read 2 Oct 2026 · etechgs.com
Integrations
QEval offers 80+ pre-built connectors, including Salesforce, Genesys, Five9, NICE, Avaya, Amazon Connect, Tableau, Slack, and Microsoft Teams.Read 3 Oct 2026 · etechgs.com
Security
ETS Labs lists SOC 2 Type II, ISO 27001:2022, PCI-DSS, HIPAA, and GDPR among its security and compliance credentials.Read 3 Oct 2026 · etechgs.com
Compliance
The maker says QEval monitors TCPA, HIPAA, PCI-DSS, and GDPR requirements, with real-time alerts and audit trails.Read 3 Oct 2026 · etechgs.com
Support
The maker says its support and implementation team includes former QA directors, supervisors, and workforce management leads.Read 3 Oct 2026 · etechgs.com
Headquarters
Nacogdoches, Texas, United StatesRead 28 Sep 2026 · etechgs.com
Founded
2023Read 28 Sep 2026 · etechgs.com
Company
QEval is built by ETS Labs, which the maker describes as the AI and engineering division of Etech Global Services.Read 3 Oct 2026 · etechgs.com
Access
The maker offers an ungated QEval platform tour that requires no sign-in or demo call.Read 3 Oct 2026 · etechgs.com
AI quality scoring
QEval evaluates interactions for context, tone, and compliance requirements.Read 3 Oct 2026 · etechgs.com
Coaching
The coaching engine creates personalized assignments based on performance gaps, compliance violations, and coaching preferences.Read 3 Oct 2026 · etechgs.com
Commercial history
Etech says QEval launched as a SaaS platform in 2023.Read 2 Oct 2026 · etechgs.com
Coverage
The maker says QEval analyzes interactions across voice, chat, email, and messaging, rather than sampling a small portion.Read 3 Oct 2026 · etechgs.com
Data handling
The QEval tour says sensitive PHI, PCI, and PII data is detected and redacted from stored transcripts, with redacted transcript storage by default.Read 3 Oct 2026 · etechgs.com
Data protection
The platform tour says QEval detects PHI, PCI, and PII at ingest and stores redacted transcripts by default.Read 2 Oct 2026 · etechgs.com
Implementation
The maker says QEval can connect telephony, email, chat, and social channels in 30 days without infrastructure changes.Read 3 Oct 2026 · etechgs.com
Interaction coverage
The maker says QEval analyzes 100% of interactions across voice, chat, email, and messaging.Read 2 Oct 2026 · etechgs.com
Security attestations
The maker lists SOC 2 Type II and PCI DSS Level 1 as attested, and ISO 27001:2022 and HIPAA as aligned.Read 2 Oct 2026 · etechgs.com
Speech analytics
Its speech analytics assess tone, sentiment, silence patterns, talk time, and keywords.Read 3 Oct 2026 · etechgs.com

Plans and prices

Custom enterprise pricing Priced on request Tailored proposal; pricing provided after inquiry Read 3 Oct 2026 · etechgs.com

Every QEval plan and price →

Strong points and limits

Strong points

  • Analyzes voice, chat, email, and messaging interactions.
  • Automated quality scoring covers context, tone, and compliance.
  • Stores redacted transcripts by default.
  • Offers more than 80 pre-built connectors.

Limits

  • Pricing is provided after inquiry.
  • Available as a web platform.
  • Maker says deployment can take 30 days.

Who it suits

QEval is aimed at contact-center CXOs, operations leaders, QA teams, supervisors, and risk, legal, and audit teams. Its features cover interaction scoring, coaching, compliance monitoring, and service-level reporting.

Verdict

QEval brings interaction analytics, coaching, and compliance monitoring into a web platform. Buyers should request a tailored proposal and review the platform tour before assessing fit.

Where Specifiction places it

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