QEval vs Scorebuddy Conversation Analytics
QEval
etechgs.comScorebuddy Conversation Analytics
scorebuddycx.comSide by side
| Figure | QEval | Scorebuddy Conversation Analytics |
|---|---|---|
| Price from | — | $24/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Plans published | 1 | 9 |
| Spec score · Contact Center Analytics Software | 7.2 (#16) | 8.3 (#4) |
| Coaching | The coaching engine creates personalized assignments based on performance gaps, compliance violations, and coaching preferences. | Coaching plans are tied to skill gaps and the specific interactions that generated the feedback. |
| Coverage | The maker says QEval analyzes interactions across voice, chat, email, and messaging, rather than sampling a small portion. | The product describes AI analysis of 100% of customer interactions across channels. |
| Founded | 2023 | ScorebuddyCX says it was founded in 2012. |
| Headquarters | Nacogdoches, Texas, United States | Dublin, Ireland |
| Integrations | QEval offers 80+ pre-built connectors, including Salesforce, Genesys, Five9, NICE, Avaya, Amazon Connect, Tableau, Slack, and Microsoft Teams. | Listed connectors include Genesys, Intercom, Amazon Connect, Salesforce, HubSpot, NICE CXone, Assembled, LivePerson, Kustomer, Freshdesk, Zendesk, Aircall, Five9, Talkdesk, Dixa and LiveChat. |
| Purpose | QEval is a contact center performance management platform that uses AI to analyze customer interactions. | Scorebuddy Conversation Analytics analyzes customer interactions to show why customers make contact, how they feel, and what teams across the business should know. |
| Security | ETS Labs lists SOC 2 Type II, ISO 27001:2022, PCI-DSS, HIPAA, and GDPR among its security and compliance credentials. | Scorebuddy states that it is ISO 27001:2022 certified and SOC 2 Type 2 compliant. |
| Support | The maker says its support and implementation team includes former QA directors, supervisors, and workforce management leads. | Support is provided through in-product chat, email and telephone during 9:00–17:30 GMT business hours, with ticketed incident handling. |
Plans
Scorebuddy Conversation Analytics
- Foundation$24 a month
- Accelerate$32 a month
- Elite$41 a month
- AcceleratePriced on request
- AcceleratePriced on request
- ElitePriced on request
- ElitePriced on request
- FoundationPriced on request
- FoundationPriced on request
In their own words
QEval
QEval is a web-based performance management platform for contact centers that uses AI to analyze customer interactions. The maker says it covers all voice, chat, email, and messaging interactions, with automated quality scoring for context, tone, and compliance. Speech analytics tracks tone, sentiment, silence patterns, talk time, and keywords. Personalized coaching assignments are based on performance gaps, compliance violations, and coaching preferences. QEval monitors TCPA, HIPAA, PCI-DSS, and GDPR requirements and maintains audit trails. It detects PHI, PCI, and PII at intake and stores redacted transcripts by default. The maker lists SOC 2 Type II and PCI DSS Level 1 as attested, and ISO 27001:2022 and HIPAA as aligned. More than 80 pre-built connectors include Salesforce, Genesys, Five9, NICE, Avaya, Amazon Connect, Tableau, Slack, and Microsoft Teams. The maker says deployment can take 30 days without infrastructure changes. Pricing is custom and provided after inquiry; an ungated platform tour is available without sign-in or a demo call.
Scorebuddy Conversation Analytics
Scorebuddy Conversation Analytics analyzes customer interactions to help teams understand why people make contact, how they feel, and what the wider business should learn. It describes AI analysis across all interactions and channels, with contact-driver volumes and trends for investigating changes. Sentiment analysis tracks how sentiment evolves alongside customer effort scores and NPS. Teams can define topics using keyword logic and apply them to historical conversations. The product also lists automatic topic detection, intent detection, journey analysis, conversation search, compliance monitoring, and compliance reviews. Its quality tools include AI-assisted scoring, calibration, agent coaching, and coaching workflows. Conversation Analytics is an Elite plan feature, alongside AI voice transcription, Salesforce and Open API integration, SSO, and selectable EU, US, or UK data regions. Scorebuddy lists integrations including Intercom, Genesys, Amazon Connect, Salesforce, HubSpot, Zendesk, and others. Pricing depends on user count and package, with flexible annual contracts; prices are on request. A guided 14-day free trial is available. The product is intended for contact-center CX and operations leaders as well as product managers, marketers, and senior leaders.