MaestroQA vs QEval
MaestroQA
maestroqa.comQEval
etechgs.comSide by side
| Figure | MaestroQA | QEval |
|---|---|---|
| Price from | $185/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| API | Yes | — |
| Plans published | 7 | 1 |
| Spec score · Contact Center Analytics Software | 9.1 (#2) | 7.2 (#16) |
| Coaching | AI-assisted coaching connects conversation insights with manager guidance, best-practice reinforcement and measurable development. | The coaching engine creates personalized assignments based on performance gaps, compliance violations, and coaching preferences. |
| Data protection | The trust center says data is encrypted at rest, in transit, and during backup, with access limited to authorized personnel and configurable retention. | The platform tour says QEval detects PHI, PCI, and PII at ingest and stores redacted transcripts by default. |
| Founded | LinkedIn and Crunchbase state that MaestroQA was founded in 2013. | 2023 |
| Headquarters | New York City, New York, United States | Nacogdoches, Texas, United States |
| Integrations | The current Rippit integrations page lists one-click integrations for Intercom and Zendesk. | QEval offers 80+ pre-built connectors, including Salesforce, Genesys, Five9, NICE, Avaya, Amazon Connect, Tableau, Slack, and Microsoft Teams. |
| Purpose | The platform ingests and models conversation data, enables AI analysis, and supports QA and coaching workflows. | QEval is a contact center performance management platform that uses AI to analyze customer interactions. |
| Security | The trust center lists SOC 2 Type 2, ISO 27001, ISO 42001, PCI DSS 4.0 Level 1, HIPAA/HITECH attestation, GDPR, and CCPA. | ETS Labs lists SOC 2 Type II, ISO 27001:2022, PCI-DSS, HIPAA, and GDPR among its security and compliance credentials. |
Plans
MaestroQA
- FreeFree
- FreeFree
- Starter$185 a month
- Starter$185 a month
- Growth$495 a month
- Growth$495 a month
- EnterprisePriced on request
In their own words
QEval
QEval is a web-based performance management platform for contact centers that uses AI to analyze customer interactions. The maker says it covers all voice, chat, email, and messaging interactions, with automated quality scoring for context, tone, and compliance. Speech analytics tracks tone, sentiment, silence patterns, talk time, and keywords. Personalized coaching assignments are based on performance gaps, compliance violations, and coaching preferences. QEval monitors TCPA, HIPAA, PCI-DSS, and GDPR requirements and maintains audit trails. It detects PHI, PCI, and PII at intake and stores redacted transcripts by default. The maker lists SOC 2 Type II and PCI DSS Level 1 as attested, and ISO 27001:2022 and HIPAA as aligned. More than 80 pre-built connectors include Salesforce, Genesys, Five9, NICE, Avaya, Amazon Connect, Tableau, Slack, and Microsoft Teams. The maker says deployment can take 30 days without infrastructure changes. Pricing is custom and provided after inquiry; an ungated platform tour is available without sign-in or a demo call.