Verint Interaction Analytics

Spec sheet

Purpose

It uses AI, natural language processing, and machine learning to turn customer interactions into structured insights about sentiment, agent behavior, topics, and operational trends.Read 9 Oct 2026 · verint.com

Intended users

Verint identifies contact centers, CX teams, compliance officers, quality assurance teams, and sales and support managers as users of interaction analytics.Read 9 Oct 2026 · verint.com

Integrations

Verint says its Engagement Data Hub can link or ingest outside data, including data from CRM, CDP, and BI tools.Read 9 Oct 2026 · verint.com

Security

Verint’s cloud security page lists PCI DSS, GDPR, ISO, SOC 2, and HIPAA among the guidelines its security practice follows.Read 9 Oct 2026 · verint.com

Support

Verint says its experts and partners help customers plan, implement, and integrate solutions.Read 9 Oct 2026 · verint.com

Headquarters

Melville, New York, USARead 28 Sep 2026 · verint.com

Founded

1994Read 28 Sep 2026 · verint.com

Alerts

The product provides proactive notifications when customer sentiment or interaction categories reach specified thresholds.Read 9 Oct 2026 · verint.com

Analysis

The product uses AI, natural language processing, and machine learning to identify customer sentiment, agent behavior, emerging topics, and operational trends.Read 9 Oct 2026 · verint.com

Channels

The product unifies insights from voice and text interactions, including phone calls and chats, and can also extract insights from desktop activities.Read 9 Oct 2026 · verint.com

Dashboards and feedback

The product supports custom reporting, triggers, notifications, executive-level dashboards, and closed-loop feedback systems.Read 9 Oct 2026 · verint.com

Headquarters and founding

Verint says it was founded in 1994 and is headquartered in Melville, New York.Read 9 Oct 2026 · verint.com

Integration options

Verint Integration Studio connects the Verint Platform with applications such as Salesforce, Microsoft, Workday, and ServiceNow, and lists more than 500 connectors across 300 vendors.Read 9 Oct 2026 · verint.com

Integration security

Verint says Integration Studio delivers integrations from a SOC 2 and PCI compliant cloud.Read 9 Oct 2026 · verint.com

Platform

The brochure describes Verint Interaction Analytics as a cloud-based solution powered by Verint Da Vinci AI.Read 9 Oct 2026 · verint.com

Platform and hosting

A Verint brochure describes Interaction Analytics as a cloud-based capability of the Verint Open CCaaS Platform.Read 9 Oct 2026 · verint.com

Sentiment and alerts

It combines call and chat categories with sentiment and provides proactive notifications when sentiment changes.Read 9 Oct 2026 · verint.com

Speech analytics

Its Enterprise solution includes Verint Speech Analytics, which analyzes voice interactions for words, phrases, categories, and sentiment.Read 9 Oct 2026 · verint.com

Support and sales contact

The product page offers a demo and directs prospective customers to contact sales.Read 9 Oct 2026 · verint.com

Text analytics

Its Enterprise solution includes Verint Text Analytics, which provides chat-specific metrics such as employee and customer response time, sentiment, and message count.Read 9 Oct 2026 · verint.com

Who it is for

Verint identifies contact centers, customer experience teams, compliance officers, quality assurance teams, and sales and support managers as users of interaction analytics.Read 9 Oct 2026 · verint

Workflows

The product connects insights to quality management, agent coaching, compliance monitoring, and customer experience improvement workflows.Read 9 Oct 2026 · verint.com

Plans and prices

Every Verint Interaction Analytics plan and price →

Where Specifiction places it

• Support Analytics#15 of 257.0
• Contact Center Analytics Software#20 of 307.0
• Conversational Intelligence Software#17 of 257.0