Tech riderRev. 9 Oct 2026

Verint Interaction Analytics

Ch 315.5of 33 Contact Center Analytics Software

1Runs onNot stated by the maker
2CostsNot stated by the maker
3Real-time monitoringYes
4Speech analyticsYes
5Sentiment analysisYes

3 lines stated Written from the maker's own pages: verint.com

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The Verint Interaction Analytics homepage

Overview

Verint Interaction Analytics is ranked #31 of 33 in contact center analytics software on Specifiction.

Verint Interaction Analytics plans and pricing

All plans

Verint Interaction Analytics Not published Contact Sales verint.com · 9 Oct 2026

Compared on contact center analytics software

Real-time monitoring: Yesverint.com
Speech analytics: Yesverint.com
Sentiment analysis: Yesverint.com

Facts

Purpose: It uses AI, natural language processing, and machine learning to turn customer interactions into structured insights about sentiment, agent behavior, topics, and operational trends.verint.com · 9 Oct 2026
Channels: The product unifies insights from voice and text interactions, including phone calls and chats, and can also extract insights from desktop activities.verint.com · 9 Oct 2026
Sentiment and alerts: It combines call and chat categories with sentiment and provides proactive notifications when sentiment changes.verint.com · 9 Oct 2026
Dashboards and feedback: The product supports custom reporting, triggers, notifications, executive-level dashboards, and closed-loop feedback systems.verint.com · 9 Oct 2026
Text analytics: Its Enterprise solution includes Verint Text Analytics, which provides chat-specific metrics such as employee and customer response time, sentiment, and message count.verint.com · 9 Oct 2026
Integration options: Verint Integration Studio connects the Verint Platform with applications such as Salesforce, Microsoft, Workday, and ServiceNow, and lists more than 500 connectors across 300 vendors.verint.com · 9 Oct 2026
Integration security: Verint says Integration Studio delivers integrations from a SOC 2 and PCI compliant cloud.verint.com · 9 Oct 2026
Platform and hosting: A Verint brochure describes Interaction Analytics as a cloud-based capability of the Verint Open CCaaS Platform.verint.com · 9 Oct 2026
Workflows: The product connects insights to quality management, agent coaching, compliance monitoring, and customer experience improvement workflows.verint.com · 9 Oct 2026
Intended users: Verint identifies contact centers, CX teams, compliance officers, quality assurance teams, and sales and support managers as users of interaction analytics.verint.com · 9 Oct 2026
Support and sales contact: The product page offers a demo and directs prospective customers to contact sales.verint.com · 9 Oct 2026
Analysis: The product uses AI, natural language processing, and machine learning to identify customer sentiment, agent behavior, emerging topics, and operational trends.verint.com · 9 Oct 2026
Alerts: The product provides proactive notifications when customer sentiment or interaction categories reach specified thresholds.verint.com · 9 Oct 2026
Platform: The brochure describes Verint Interaction Analytics as a cloud-based solution powered by Verint Da Vinci AI.verint.com · 9 Oct 2026
Integrations: Verint says its Engagement Data Hub can link or ingest outside data, including data from CRM, CDP, and BI tools.verint.com · 9 Oct 2026
Security: Verint’s cloud security page lists PCI DSS, GDPR, ISO, SOC 2, and HIPAA among the guidelines its security practice follows.verint.com · 9 Oct 2026
Support: Verint says its experts and partners help customers plan, implement, and integrate solutions.verint.com · 9 Oct 2026
Who it is for: Verint identifies contact centers, customer experience teams, compliance officers, quality assurance teams, and sales and support managers as users of interaction analytics.verint · 9 Oct 2026

Company

Headquarters and founding: Verint says it was founded in 1994 and is headquartered in Melville, New York.verint.com · 9 Oct 2026
Founded: 1994verint.com · 28 Sept 2026
Headquarters: Melville, New York, USAverint.com · 28 Sept 2026