Cresta vs MaestroQA
Cresta
cresta.com
MaestroQA
maestroqa.comSide by side
| Figure | Cresta | MaestroQA |
|---|---|---|
| Price from | $12,500/mo | $185/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| API | Yes | Yes |
| Plans published | 5 | 7 |
| Spec score · Customer Service QA Software | 8.6 (#5) | 9.1 (#2) |
| Spec score · Customer Interaction Analytics Software | 8.5 (#4) | 9.0 (#2) |
| Spec score · Contact Center Quality Assurance Software | 8.5 (#5) | 9.0 (#1) |
| Founded | 2017 | LinkedIn and Crunchbase state that MaestroQA was founded in 2013. |
| Headquarters | Palo Alto, California, USA | New York City, New York, United States |
| Integrations | Cresta lists integrations including Five9, Salesforce, Amazon Connect, NICE, Genesys, Avaya, Twilio, Zendesk, ServiceNow, SharePoint, Databricks, AWS and Google Drive. | The current Rippit integrations page lists one-click integrations for Intercom and Zendesk. |
| Rating on G2 | 4.3 out of 5 from 46 reviews | 4.8 out of 5 from 325 reviews |
| Rating on GetApp | 5.0 out of 5 from 2 reviews | 5.0 out of 5 from 3 reviews |
| Security | The integrations page says Cresta uses encryption, dedicated databases, access controls, and PII redaction to protect data. | The trust center lists SOC 2 Type 2, ISO 27001, ISO 42001, PCI DSS 4.0 Level 1, HIPAA/HITECH attestation, GDPR, and CCPA. |
| What it does | Cresta is an enterprise customer-experience AI platform unifying autonomous AI agents, real-time human-agent assistance, workflow automation and conversation intelligence. | MaestroQA is a cloud conversation analytics and quality-assurance platform for calls, chats, emails, bots, surveys and other customer interactions. |
Plans
Cresta
- Agent Assist for Chat$150,000 a year
- Agent Assist for Voice$150,000 a year
- Custom enterprise pricingPriced on request
- Enterprise (custom)Priced on request
- TrustRadius listingPriced on request
MaestroQA
- FreeFree
- FreeFree
- Starter$185 a month
- Starter$185 a month
- Growth$495 a month
- Growth$495 a month
- EnterprisePriced on request
In their own words
Cresta
Cresta combines AI Agents, real-time Agent Assist, Conversation Intelligence and an Agent Operations Center in one customer-experience platform. AI Agents automate customer conversations across voice and digital channels. Agent Assist supplies guidance, knowledge and automation across voice, chat and email. Conversation Intelligence examines conversations for trends, behaviors, risk signals and revenue opportunities. Cresta Opera is a no-code orchestration engine for building, configuring, testing and governing AI behavior. Listed integrations include Five9, Amazon Connect, Salesforce, ServiceNow, Shopify, Databricks, NICE, Microsoft, Genesys, Zendesk, Twilio and HubSpot, with bidirectional data exchange described as staying synchronized at near-zero latency. Cresta cites encryption, dedicated databases, access controls and PII redaction for protection. Its Trust Center lists CCPA, CPRA, GDPR, HIPAA, ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 42001:2023, PCI DSS, SOC 2, TISAX and SOC 3. Pricing is custom and there is no free plan.