MaestroQA vs MaxContact Auto QA
MaestroQA
maestroqa.comMaxContact Auto QA
maxcontact.comSide by side
| Figure | MaestroQA | MaxContact Auto QA |
|---|---|---|
| Price from | $185/mo | £80/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | — |
| API | Yes | Yes |
| Plans published | 7 | 4 |
| Spec score · Customer Service QA Software | 9.1 (#2) | 8.9 (#3) |
| Spec score · Contact Center Quality Assurance Software | 9.0 (#1) | 8.7 (#4) |
| API documentation depth | The API collection lists eight articles covering raw-score export, GDPR deletion, the API, SCIM, group and user endpoints, and coaching data schema. | The Lead Management API page documents REST usage, authentication and tokens, response entities and numerous lead-management methods. |
| Founded | LinkedIn and Crunchbase state that MaestroQA was founded in 2013. | MaxContact says it launched in 2015 after four years of development; CB Insights also lists 2015 as the founding year. |
| Headquarters | New York City, New York, United States | Manchester, United Kingdom |
| Integrations | The current Rippit integrations page lists one-click integrations for Intercom and Zendesk. | Auto QA connects to contact-centre and CRM platforms through APIs; the site links HubSpot, AutoConvert, Salesforce, Orca and Zoho integrations. |
| Purpose | The platform ingests and models conversation data, enables AI analysis, and supports QA and coaching workflows. | Auto QA automatically applies customizable quality scorecards to eligible contact centre interactions, helping teams scale quality monitoring. |
| Rating on Capterra | 5.0 out of 5 from 3 reviews | 4.7 out of 5 from 33 reviews. |
| Rating on G2 | 4.8 out of 5 from 325 reviews | 4.6 out of 5 from 60 reviews. |
| Rating on GetApp | 5.0 out of 5 from 3 reviews | 4.7 out of 5 from 33 reviews. |
| Rating on Trustpilot | 4.3 out of 5 from 24 reviews | 2.0 out of 5 from 31 reviews. |
| Security | The trust center lists SOC 2 Type 2, ISO 27001, ISO 42001, PCI DSS 4.0 Level 1, HIPAA/HITECH attestation, GDPR, and CCPA. | MaxContact states that its security programme includes ISO 27001 certification, private segregated infrastructure, access controls and payment-compliant call recording. |
| What it does | MaestroQA is a cloud conversation analytics and quality-assurance platform for calls, chats, emails, bots, surveys and other customer interactions. | MaxContact Auto QA automatically applies configurable quality scorecards to eligible calls, chats and emails inside Conversation Analytics. |
Plans
MaestroQA
- FreeFree
- FreeFree
- Starter$185 a month
- Starter$185 a month
- Growth$495 a month
- Growth$495 a month
- EnterprisePriced on request
MaxContact Auto QA
- MaxContact paid plan£80 a month
- MaxContact subscription£80 a month
- Auto QAPriced on request
- Custom Auto QAPriced on request
In their own words
MaxContact Auto QA
MaxContact Auto QA applies configurable quality scorecards to contact centre interactions, with AI scoring conversations against criteria and linking each evaluation to transcript evidence. Teams can select which interactions are eligible by campaign, result code, agent, or volume. It analyzes calls, chats, and email, and scorecards can track script adherence, regulatory compliance, data protection requirements, and indicators of vulnerable customers. Critical questions can automatically fail a call regardless of its overall score; sequence-aware checks can verify that required steps happened in order. The product brings coaching opportunities, compliance risks, performance trends, flags, and transcript moments forward for review. It runs on web and via API, integrates with contact centre and CRM platforms, and is offered standalone or as an add-on. Pricing is on request, typically based on conversation volume, with flexible monthly or annual contracts. The FAQ says most deployments take less than a day, with monitoring possible within 24 hours. MaxContact is based in Manchester, United Kingdom, and was founded in 2015.